At a Glance
- Tasks: Troubleshoot technical issues and enhance operational efficiency in a dynamic team environment.
- Company: Join Amazon Web Services, the leader in cloud computing innovation.
- Benefits: Enjoy competitive pay, flexible work-life balance, and extensive training opportunities.
- Other info: Diverse and inclusive culture with strong mentorship and career growth potential.
- Why this job: Make a real impact while solving complex challenges in cutting-edge infrastructure.
- Qualifications: Experience in software development or technical support; scripting skills are a plus.
The predicted salary is between 37800 - 46200 £ per year.
Amazon Data Services UK Limited AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Are you a passionate problem solver with a talent for unravelling intricate technical challenges? Do you flourish in an environment that demands innovation, resilience, and the ability to build and maintain robust services? If so, we have an exciting opportunity for you within the Infrastructure Reliability Engineering Organisation (IREO) team.
A day in the life of a support engineer looks something like this:
- Dive deep to pinpoint the underlying causes of customer-related issues, providing valuable assistance in escalations when necessary.
- Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
- Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
- Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
- Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code updates.
- Working with various internal software development teams to actively enhance systems and services within the team’s scope.
- Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team.
- Allocated personal development time for mastering new programming languages, honing software development skills, and crafting services to enrich your career growth.
At Amazon Web Services (AWS), you will get hands-on experience with tools and services that exist outside the scope of native AWS products. This presents an exciting opportunity to engage with systems you might not encounter otherwise, allowing you to gain invaluable experience in infrastructure development.
Career Growth
We hire and develop the best and champion the relentless pursuit of self-improvement. We understand the significance of training, and upon joining the team, you will undergo our comprehensive training programme. This programme is designed to provide you with a deeper understanding of the tools we utilise and the service teams we collaborate with.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth's Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance.
Basic Qualifications
Experience in software development, or experience in technical support.
Experience scripting in modern programming languages.
Experience troubleshooting and debugging technical systems.
Preferred Qualifications
Knowledge of web services, distributed systems, and web application development.
Experience troubleshooting & maintaining hardware & software RAID.
Experience with REST web services, XML, JSON.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.
Infrastructure Support Engineer, IREO in London employer: Amazon.com, Inc
Amazon is an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. As a Transfer Pricing Manager, you will benefit from a culture that values diversity and encourages professional growth through continuous learning and development opportunities. With a focus on meaningful work and a commitment to employee well-being, Amazon provides a unique platform for you to thrive in your career while making a significant impact in the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Engineer, IREO in London
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We think you need these skills to ace Infrastructure Support Engineer, IREO in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Amazon.com, Inc.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Amazon.com, Inc and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Amazon.com, Inc
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Amazon.com, Inc uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
