Data Centre Operations Manager (Hayes), LHR Data Center Operations (DCO) in London

OverviewAs a Data Center Manager in Amazon, you will get to manage the world\’s largest Cloud Computing Infrastructure. We encounter interesting, challenging & complex problems every day, being a technical manager in Amazon means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role. Managing and developing teams of technicians, providing both technical and leadership expertise and ensuring highest levels of performance.

Responsibilities

Maintaining existing co-located and in‐house Data Centers

Helping build and bring online new Data Centers

Constantly improving all our processes and procedures. We believe there is nothing we cannot improve

Assisting & managing relationships with external vendors & contractors

Liaising with internal teams & management groups

Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers

Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes

Assisting in implementing service methodologies including incident management, problem management, change management and capacity management

You will be a proven manager with experience managing teams of high performers. You will have the ability to refine and develop processes to optimize operational excellence in every area of your role. You will be able to drive performance levels to achieve the pace we build and operate our Data Centers at. You will ideally have previous experience in Data Centers or similar technical environment, with exposure to developing strong relationships with both internal and external teams.

QualificationsExperience communicating complex business concepts in verbal and written form.

5+ years of people management experience within an IT environment

In‐depth knowledge and experience of change, problem and incident management

Understanding of financial budgeting, Capex and Opex concepts, experience in systems administration (Linux or Windows)

Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred

Experience in a data center or other critical environment

Experience in one or more IT infrastructure domains (storage, compute, networking, security, software development, systems administration, database engineering or administration, machine learning, cloud infrastructure, big data, DevOps, or other IT infrastructure domain)

Experience in safety and security measures, ITIL foundation

Equal Opportunity EmploymentAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

AWS OverviewAWS is the world\’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that\’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team CultureHere at AWS, it\’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career GrowthWe\’re continuously raising our performance bar as we strive to become Earth\’s Best Employer. That\’s why you\’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there\’s nothing we can\’t achieve in the cloud.

AWS Infrastructure Services (AIS)AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we\’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we\’re looking for talented people who want to help.

You\’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You\’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you\’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

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