IT Support Trainee Programme - 18-month Contract (Apply in minutes)

As a working student your primary focus is to complete your apprenticeship

studies by learning and developing your skills, knowledge and behaviors to

work towards successful graduation. You will be set objectives and goals by

your training provider and line manager to support your studies.

A day in the life

As an IT Support Apprentice at Amazon, you’ll gain a vast range of useful

experiences and skills working with cutting-edge technology to keep our

business running smoothly by resolving hardware, software, server and

infrastructure issues, for our operations network.

You will work towards the Information Communications Technician (Support

Technician pathway) apprenticeship Level 3 standard

You will build your skills over an 18-month period starting in September 2025,

which will help you develop personally and professionally. Your apprenticeship

will be made up of;

• Virtual classroomvirtual based training to cover knowledge,

• On-the-job training in an Amazon Fulfilment Centre

• Online learning

• Mentoring from IT team members.

Alongside extensive development of your technical skills, you will also grow

your abilities in crucial complementary areas like organization,

prioritization, data and problem-solving techniques, teamwork, communication,

and presentation skills.

You will work alongside the team supporting with day to day tasks learning how

IT works at Amazon and delivers for its customers. As your knowledge and

skills increase over the duration of the scheme you will have opportunities to

be part of projects and initiatives, making a difference for customers.

The on the job experience will help you build a portfolio of evidence towards

your apprenticeship. You will be given dedicated time to focus on your studies

to help you stay on track and work towards successfully completing your

qualifications. Once you have successfully completed you will be able to apply

for relevant roles across the business.

You will attend a number of workshops across the duration of the

apprenticeship, workshops will involve online virtual delivery by a training

provider. You may also have opportunity to undertake internal training courses

to support you in developing Amazon related skills and knowledge.

Modules will include:

• Introduction and Core ICT principles

• Core Networking Principles

• Windows Operating Fundamentals

• AWS Cloud Modern Workplace Administration & Advance IT Principles

About the team

Amazon is the perfect place to start your career in IT. IT Support apprentices

can work across a number of teams in Amazon working with managers to help

deliver big or small projects successfully. Apprentices support information

technology assets, executing a variety of technical standard operating

procedures on hardware, operating systems, or enterprise application software

typically in a single location or across a group of sites.

Candidates should be 18 years or over and have the right to live and work in

England for the entire duration of the 18-month apprenticeship

• For the apprenticeship program we prioritize applicants eligible to

government funding for their apprenticeship and for this you need to:

• Have you lived in the UK or in the European Economic Area (EEA) for the

last 3 years

• Be a resident in England for the entire duration of the program

• Not be registered to study on a UK government funded course ending August

2025 or later

• You will be 18 years old or older before the contract’s start date

(September 2025)

• 3 x GCSE’s at grade 4-9 (A-C) or above (or equivalent) including Maths and

English

Contract

Full time

NEW

Learn As You Earn – Life changing careers with Amazon Apprenticeships

A qualification and a career at the same time? That’s a bit like having your

cake and eating it, right? But it really doesn’t have to be one or the other.

Learning and earning within an apprenticeship means you get both – a

qualification and a career.

Amazon offers a range of opportunities to suit candidates with different

backgrounds, qualifications and career aspirations. That is why we believe it

is the perfect place to learn new skills.

Our teams are crucial in ensuring that we continue to deliver and innovate for

customers. We have big plans and want to continue to develop and retain the

best talent.

Amazon apprenticeship schemes are aimed at people who have a passion for

learning and want to start a career now – or possibly retrain in a new

direction.

To be successful you will need to be committed to your own development and be

prepared to make the most of the opportunities, practical experience and

qualifications given to you., Amazon is a 247 operation, you must have flexibility in working hours and

shift patterns to provide cover for operational requirements as this role may

include working weekends andor night shifts.

Note: This opportunity is designed for those new to the field. If you have 2+

years of experience in the IT Sector or related qualifications, please visit

amazon.jobs for other suitable roles.

We advise you to submit your application as soon as possible, as the roles

will close once filled. We will be holding online assessments from November

through to February, with assessment centers taking place between February and

May. We will keep you informed throughout the application process to update

you on the status of your application.

Amazon is an equal opportunities employer. We believe passionately that

employing a diverse workforce is central to our success. We make recruiting

decisions based on your experience and skills. We value your passion to

discover, invent, simplify and build. Protecting your privacy and the security

of your data is a longstanding top priority for Amazon. Please consult our

Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about

how we collect, use and transfer the personal data of our candidates.

https:www.amazon.jobscontentenhow-we-hireaccommodations.