At a Glance
- Tasks: Lead a dynamic team to solve technical challenges and improve operations.
- Company: Join Amazon Robotics, a leader in innovative technology and global support.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge robotics.
- Other info: Fast-paced environment with opportunities for innovation and collaboration.
- Why this job: Make a real impact on global operations while mentoring a passionate team.
- Qualifications: Experience in technical support management and strong communication skills required.
The predicted salary is between 49500 - 60500 £ per year.
Responsibilities
- Manage, recruit, interview, hire, coach and mentor directs.
- Ensure directs are up to date with with company, policies, procedures and regulations, while meeting established productivity targets.
- Actively work to encourage, motivate and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and obligations. (hold regular 1:1 sessions etc).
- Create and maintain a healthy and positive work culture.
- Implement, establish and meet departmental and company goals to improve business outcome.
- Identify problem areas and works to implement solutions to effectively resolve them.
- Evaluate employee performance and systems to identify trends and recommend improvements.
- Contributes to team efforts as needed to achieve desired results.
- Act as an escalation point and incident manager during critical high severity escalations.
A day in the life xx About the team ARTS is a global team that works 24/7, 365 day a year to support our operational and engineering teams in warehousing around the world.
We use a follow the sun model to ensure our customers have continuous support no matter their location and time of day.
Our team deal with a broad range of hardware and software issue impacting singular robotic workcells through to large scale incidents.
This is a fast paced, dynamic and highly technical environment for engineers and managers alike.
You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.,
Qualifications
- Bachelor's degree in Computer Science, Computer Engineering or a related technical discipline
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience driving projects to improve operations and support-related processes
- Experience leading technical support teams
- Experience in technical support work, engineering, or an operations environment
- 4+ years of management or direct team leader experience in a similarly complex technical support environment (6+ FTEs).
- Proven experience leading high severity active incident restoration efforts, as a technical authority or Incident Manager., 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment.
- 3+ years of relevant engineer technical support hands-on experience.
- Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies etc.)
- Relevant Service/Project Management Certifications may present an advantage (ITIL etc)
Do you thrive on innovation?
Is problem-solving through collaboration second nature to you?
Do you love seeing the direct impact of your work on a global scale?
If you answered yes to any of these, you'll feel right at home at Amazon Robotics.
At Amazon Robotics, we are a dynamic team of passionate problem-solvers applying state-of-the-art robotics and software to tackle real-world challenges.
Every day, we push the boundaries of innovation to transform customer experiences worldwide.
We don't just build technology-we invent new possibilities.
And with the right tools, resources, and support, you'll have the opportunity to create, innovate, and have fun along the way.
This team is a global squad of talented engineers that work diligently to resolve technical issues and help maintain Amazon's robotic services, applications, and platforms.
We are looking for an experienced technical manager to help support and grow our operations in this region.
Your team is responsible for front line customer support; resolving trouble tickets, responding to inquiries, and escalating safety, reliability, and performance issues.
Your team will also develop and improve standard operating procedures, performance metrics, and feedback mechanisms to enable your technical support team to continue to effectively scale.
As a manager, you will not only help mentor and develop your team who form the foundation of this team but also learn how Amazon leverages state-of-the-art robotics technology to enhance our facilities and better serve our customers.
You will engage with a dynamic technical environment, navigate complex situations, and ensure that your team is always set up for success.
Together with your team, you will directly collaborate with Software & Engineering teams from all over the globe to root cause critical issues and ensure problems stay fixed for good!,
Amazon is an equal opportunities employer.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice ( https://www. amazon. jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
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Technical Support Manager, Amazon Robotics Technical Support (ARTS) in City of Westminster employer: Amazon.com, Inc
Amazon is an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. As a Transfer Pricing Manager, you will benefit from a culture that values diversity and encourages professional growth through continuous learning and development opportunities. With a focus on meaningful work and a commitment to employee well-being, Amazon provides a unique platform for you to thrive in your career while making a significant impact in the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager, Amazon Robotics Technical Support (ARTS) in City of Westminster
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We think you need these skills to ace Technical Support Manager, Amazon Robotics Technical Support (ARTS) in City of Westminster
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Amazon.com, Inc.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Amazon.com, Inc and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Amazon.com, Inc
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Amazon.com, Inc uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
