Sr. Sales Ops Manager, EU, Amazon Shipping in City of Westminster

Job Responsibilities

• Own a defined vertical within EU Sales Operations end-to-end, setting the roadmap, defining success metrics, and delivering against quarterly goals
• Partner with commercial leaders across UK, IT, ES, and FR to translate strategic priorities into operational execution plans with clear KPIs
• Design and improve scalable cross-functional processes that reduce friction, increase commercial velocity, and support profitable growth
• Work with CRM, tooling, and data teams to build and maintain the operational infrastructure that underpins commercial execution
• Drive cross-geo standardisation where it creates leverage, adapting for local market requirements where necessary
• Own and report on performance metrics for your vertical, surfacing insights and recommendations to senior leadership
• Coordinate cross-functionally with Operations, Product, Finance, and Marketing to ensure commercial readiness and alignment
• Partner with US Sales Ops to align on WW standards and share best practices

A day in the life

You spend time between strategic planning (defining what needs to happen this quarter to hit commercial targets), process design (building scalable frameworks that the BD org can rely on), and operational delivery (unblocking real-time issues, coordinating across teams, and executing directly). Your stakeholders include BD leaders in four countries, Account Management, Operations, Product, and the US Sales Ops team. You thrive in ambiguity, operate with minimal direction, and are energised by building structure where it doesn't yet exist.

About the team

EU Sales Operations enables commercial excellence for Amazon Shipping across four European geographies. The team drives strategic planning, CRM and sales tooling, reporting and analytics, commercial process optimisation, onboarding and enablement, and commercial acceleration. We value ownership, pace, and pragmatism. This is an opportunity to shape a function in a high-growth business with significant scope to define how Sales Ops operates across EU.

Qualifications

• Bachelor's degree or equivalent
• Experience using Microsoft Excel to manipulate and analyze data
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership

Amazon Shipping is building Europe's next-generation logistics network for external shippers, scaling rapidly across the UK, Italy, Spain, and France. We are looking for a Senior Sales Operations Manager to drive commercial excellence across our EU business, owning a critical workstream within a newly scaled Sales Ops function. This is a high-ownership individual contributor role. You will sit at the intersection of commercial strategy and operational execution, partnering with BD leaders across four geographies, Operations, Product, Marketing, and Finance to turn commercial priorities into measurable outcomes. Depending on business need, your focus area will be one of: commercial enablement and onboarding, sales acceleration and campaign execution, reporting and analytics, or tooling and process improvement. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.