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- Tasks: Guide major UK&I customers on their cloud journey with AWS.
- Company: Join Amazon Web Services, a leader in cloud technology.
- Benefits: Competitive salary, diverse team, and opportunities for innovation.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge tech.
- Qualifications: Experience in customer-facing roles and cloud services implementation.
- Other info: Dynamic team focused on driving customer success and innovation.
The predicted salary is between 36000 - 60000 £ per year.
As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey to the cloud. In this new, highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In the role, you will be a critical partner to our UK&I customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.
At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will also proactively help solve the customer's challenges through new ideas, tools and mechanisms, including providing guidance on their GenAI strategy.
Key responsibilities- Guiding large/complex UK&I customers through their cloud adoption journey
- Ensuring cross-functional AWS team collaboration to deliver customer outcomes
- Serving as a trusted partner, leveraging transformation expertise to shepherd customers
- Driving customer education, governance, and workload migration planning
- Proactively solving customer challenges with new ideas, tools, and GenAI guidance
- Evangelizing AWS services and delivering great customer experiences
- Contributing to the day-to-day management of successful AWS adoption
A day in the life: As an AWS Customer Solutions Manager, your daily life involves being a strategic partner to some of the largest and most complex UK&I customers. You spend your time interfacing with customer and AWS leadership, driving collaboration across sales, support, architecture, and professional services teams. You're responsible for translating the customer's strategic objectives into executable actions, overseeing critical workload migrations, educational programs, and go-live events. A large portion of your day is spent understanding the customer's evolving needs, proactively developing new ideas and solutions, including guidance on their GenAI strategy, and ensuring a great customer experience as they navigate their AWS cloud journey. You're a problem-solver, communicator, and trusted advisor to your customers.
About the team: The AWS UK&I Customer Solutions Manager team is a powerhouse of experienced, strategic thinkers dedicated to guiding the cloud journeys of the region's largest and most complex customers. This diverse, cross-functional group brings a wealth of transformation expertise, technical acumen, and customer-centric mindsets to the table. They operate as trusted advisors, seamlessly orchestrating collaboration across AWS sales, support, architecture, and professional services to deliver tailored solutions. Unafraid to challenge the status quo, they continuously ideate new ways to solve customer problems, including innovative approaches to generative AI. This team's passion for driving customer success is palpable, as they work tirelessly to evangelize AWS capabilities and inspire transformative change. They are the backbone of AWS's commitment to the UK&I market.
Successful candidates will have a strong delivery and change management background, be detail-oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers' successful adoption of AWS.
Do you look around corners for ways to engage and service customers? Are you passionate about using technology, including generative AI, to solve business problems that have big customer impact?
Experience:- Leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams, PMP certification, or SCRUM/Agile, SAFe certification
- Implementing cloud services including migrations and modernization projects or similar
- Bachelor's degree in science, technology, engineering, math, business or equivalent
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Sr. Customer Solutions Manager, UKI Customer Solutions Management in City of Westminster employer: Amazon.com, Inc
Contact Detail:
Amazon.com, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Solutions Manager, UKI Customer Solutions Management in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practicing common interview questions and tailoring your answers to highlight how your experience aligns with the role. Show them you’re the perfect fit!
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Follow up after interviews! A quick thank-you email can go a long way in making you memorable. We suggest mentioning something specific from your conversation to show you were engaged and interested.
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Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sr. Customer Solutions Manager, UKI Customer Solutions Management in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience with cloud adoption and transformation projects, as this is key for the Sr. Customer Solutions Manager position.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in previous roles. We want to see your thought process and how you can bring innovative solutions to our customers.
Highlight Collaboration Experience: Since this role involves working with various teams, emphasise your experience in cross-functional collaboration. Share specific instances where you successfully brought different groups together to achieve a common goal.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Amazon.com, Inc
✨Know Your AWS Inside Out
Make sure you’re well-versed in AWS services and solutions. Familiarise yourself with the latest offerings, especially around cloud adoption and generative AI. This will not only help you answer technical questions but also demonstrate your passion for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will highlight your ability to think critically and provide innovative solutions.
✨Emphasise Collaboration Experience
Since this role involves working across various teams, be ready to discuss your experience in cross-functional collaboration. Share specific instances where you’ve successfully brought together different stakeholders to achieve a common goal.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, customer challenges, and AWS's future direction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
