Sr. BD Specialist - Amazon Connect UKI, Amazon Connect in City of Westminster

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, CCaaS background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) CXE team as a Business Development Specialist!

Own the business development strategy and execution for Amazon Connect in UKI, collaborating with teams in the field including Sales, Partners, Marketing, and other Specialists.

Responsibilities

• Leverage your expertise in CX/CCaaS/CRM to understand the most important customer needs to address.
• Lead cross-functional initiatives to expand territories/accounts, develop scalable programs to drive adoption, and identify new opportunities.
• Develop and execute goals to drive long term growth in your territory, while meeting revenue and non-revenue driven KPIs.
• Bring customer data and market signals back to EMEA and Worldwide teams to ensure we are prioritising the right features and services for our customers.
• Deliver monthly/quarterly business reviews and operational planning documents for your respective territory.
• Drive geographical scale through external partners; Partner with cross functional teams, and execute customer acquisition strategies and programs.

Qualifications

• Several years of demonstrable business development experience.
• Significant domain experience in CCaaS / CRM / SaaS.
• Exceptional interpersonal and communication (both written and verbal) skills with experience communicating to technical and non-technical audiences.
• Established track record of credibility as a technology advisor with customer executives (e.g. CEO, COO, CIO, CTO, CMO) and Line of Business Leaders.
• Experience and success in negotiating complex deals with customers and partners.
• Experience in a heavily matrixed sales environment, including developing, implementing, managing, and executing go-to-market growth initiatives and sales motions.
• Deep understanding of cloud technologies, including public and hybrid cloud platforms.

AWS, the Team, and Benefits

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

The Candidate Experience

Diversity of experiences is valued. Even if you do not meet all of the preferred qualifications, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About the team

The Amazon Connect specialist team helps customers learn about and adopt AWS's Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center service, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.