At a Glance
- Tasks: Lead AI strategy and business development for Amazon Connect across EMEA.
- Company: Join Amazon, a leader in cloud computing and innovation.
- Benefits: Competitive salary, flexible work culture, mentorship, and career growth opportunities.
- Other info: Diverse and inclusive team culture focused on collaboration and innovation.
- Why this job: Be a trusted advisor to top executives and drive transformational AI solutions.
- Qualifications: 10+ years in customer-facing leadership with expertise in AI and business development.
The predicted salary is between 113400 - 138600 £ per year.
This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Together, they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
AWS is seeking an Executive AI Strategist to serve as a trusted AI advisor to executives at EMEA's largest enterprise brands to help them transform their businesses using Amazon Connect's family of agentic applications. This individual will lead AI Strategy and Business Development activities across EMEA, demonstrating strong ownership and initiative as they collaborate with stakeholders to scale GTM outcomes across the region.
Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across a variety of channels (voice, email, chat, IVR), utilising flexible access to data and applications to deliver exceptional customer and agent experiences. The Executive AI Strategist will define, execute, and own business development strategies that drive adoption and revenue of Amazon Connect within its most strategic customers across EMEA.
You will be responsible for building and owning key programs and initiatives that accelerate customers' ability to deliver transformational business outcomes with AI through Amazon Connect. You will use data, customer insights, and business acumen to navigate complex customer engagements and orchestrate cross-functional stakeholders to achieve common goals.
Key job responsibilities
- Build trusted relationships with C-suite executives and business leaders within the largest EMEA enterprise brands.
- Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect and AWS Applied AI Solutions.
- Drive alignment across diverse stakeholders including specialist sales, product, solution architecture, customer success, marketing, and the AWS field to orchestrate Connect GTM and strategic pursuits.
- Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions.
- Create scalable programs and best practices to unblock challenges and drive growth.
- Serve as an Amazon Connect AI subject matter expert supporting broader internal teams.
- Lead cross-functional initiatives that improve Amazon Connect's GTM capabilities, operational excellence, and business rhythms.
A day in the life: You’ll dive deep into Amazon Connect adoption data, market trends, and customer insights to identify growth opportunities, then translate those insights into actionable GTM strategies. You will develop and execute GTM and sales strategies within strategic Amazon Connect customers and prospects. You will earn trust with customer C-suite executives as a thought leader in AI Customer Experience. Your day involves collaborating with both internal stakeholders - sales leaders, product teams, solution architects, customer success, marketing, and partner, etc., and external stakeholders - enterprise C-Suite executives, line-of-business VPs, procurement, and finance - to drive cross-functional alignment that delivers customer outcomes with Amazon Connect's AI capabilities.
About the team
- Experience developing strategies that influence leadership decisions at the organizational level - 10+ years of customer-facing leadership experience with Business Application Technologies, including Customer Experience, Artificial Intelligence (AI), CRM, Analytics, Data Applications, Contact Center-as-a-Service, and/or Communications Services.
- 10+ years of Go-To-Market, Business Development, Sales, or Product Leadership experience.
- Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner.
- Experience negotiating complex deals with customers and partners or equivalent.
- Experience working with new product/service development teams and their outbound functions.
- Experience relationship building or leading business transformation at the C-level of Fortune 500 or FTSE 100 organizations.
- Fluency with enterprise AI use cases in Customer Experience, Sales, Service, and/or Marketing.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Inclusive Team Culture: AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Principal Executive AI Strategist - Business Development, Amazon Connect Applied AI Solutions in City of Westminster employer: Amazon.com, Inc
Amazon is an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. As a Transfer Pricing Manager, you will benefit from a culture that values diversity and encourages professional growth through continuous learning and development opportunities. With a focus on meaningful work and a commitment to employee well-being, Amazon provides a unique platform for you to thrive in your career while making a significant impact in the EMEA region.
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We think you need these skills to ace Principal Executive AI Strategist - Business Development, Amazon Connect Applied AI Solutions in City of Westminster
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