- Design and develop across multiple modalities: eLearning, video, job aids, playlists, and in-tool embedded content.
- Apply design judgment to determine the right solution for each problem. Recommend the format, modality, and channel that will drive the most impact with the least friction
- Translate complex vendor processes into clear, accessible learning content for a diverse, multilingual audience across European marketplaces
- Design learning products: embedded contextual guidance, adaptive paths, modular components, not just standalone courses.
- Work with AI as the default, not an add-on. Use generative AI to draft, iterate, localize, and scale content.
- Structure content for machine consumption: create modular assets with clear metadata so they can be surfaced by AI tools, chatbots, and platform surfaces.
- Experiment continuously. Evaluate emerging AI tools and workflows and bring proposals to the team.
- Inform requirements for how educational content integrates with Vendor Central, working with central tech teams.
- Manage multiple concurrent projects from needs analysis through launch and iteration.
- Facilitate scoping sessions with SMEs. Drive efficient review cycles that maintain quality without unnecessary bottlenecks.
- Drive adoption, continuous improvement and maintain content freshness across your portfolio. Own the quality bar for everything you ship.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements, Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
A day in the life Your morning starts with a product team working session - a vendor workflow is driving errors and you work backwards from the data to define the right intervention and where it needs to live. Then you're building: scripting a video with AI, structuring a learning path, designing an in-context prompt. Later, you review adoption data on your portfolio and propose iterations. Between builds, you coordinate with partner teams to integrate content where vendors actually work -chatbots, Vendor Central pages, onboarding flows.
About the team The vision of the EU Stores Learning Team is to be the most trusted partner in functional capability development, building the best negotiators in Retail and vendors who are able to expertly self-serve through intelligent learning solutions. We have a diverse team working across both internal (employee) and external (vendor) populations to drive tangible business results though educational solutions
This is not your typical Learning Experience Designer (LXD) role. We are building the future of vendor education at Amazon - designing AI-native learning solutions that help thousands of vendors across Europe succeed on our platform. Our team doesn't build courses and hope vendors find them. We design intelligent, data-informed learning experiences embedded directly where vendors work - surfacing the right content, to the right vendor, at the right moment.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
#J-18808-Ljbffr
Learning Experience Designer, Vendor Education in City of Westminster employer: Amazon.com, Inc
Amazon is an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. As a Transfer Pricing Manager, you will benefit from a culture that values diversity and encourages professional growth through continuous learning and development opportunities. With a focus on meaningful work and a commitment to employee well-being, Amazon provides a unique platform for you to thrive in your career while making a significant impact in the EMEA region.
