Snr. Account Manager, UK Healthcare, Amazon Business

Develop and own relationships with Healthcare customers. Work with your team to build strategic and effective relationships at a senior level that solve customer procurement challenges.

Lead your team in identifying industry-specific opportunities and tailor the Amazon Business approach to best serve our customers.

Own strategic customer and territory planning. Drive accurate weekly forecast/reporting on pipeline growth and customer spend adoption.

Advise customers on how to optimally leverage Amazon Business feature sets (100+ features).

Identify new product development opportunities. Collect and relay customer needs to internal Amazon teams including Product, Tech, Category management, and others to continuously innovate on behalf of customers.

Develop and maintain internal expertise/knowledge of market trends including a comprehensive review of market drivers, cost structures, technical improvements, and competitive landscape.

Meet or exceed targets for customers and Amazon Business.

About the team

While this role is focused on UK customers, it is a part of our wider EU Healthcare team. We collaborate daily to uncover industry insights, share best practices, and drive EU-level projects and product developments to better serve our Health customers.

A successful Senior Customer Advisor should be eager to learn and develop themselves, and be a self-starter with strong analytical and problem-solving skills. The candidate should be prepared to perform against goals and consistently meet targets, with a focus on delivering results for customers through solutions aligned to their business goals and outcomes. Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business challenges that have big customer impact?

Qualifications include a Bachelor\’s degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent. Knowledge of procurement and source to pay processes and solutions or equivalent experience — Healthcare experience, either working within the industry or serving Healthcare customers in a different role, is strongly preferred. Public Sector procurement experience is a bonus but not required.

About Amazon Business

Customers rely on Amazon for convenient access to millions of products delivered right to their doorstep. The Amazon Business team is focused on re-imagining that experience to fit the specific needs of businesses and public organizations. We are a rapidly expanding $35 billion global business, helping millions of customers worldwide—from small businesses, schools, hospitals, non-profit organizations, to large enterprises with global operations—reshape their procurement with cost and time savings, greater productivity, and insightful purchasing analytics.

Customers have access to features like a curated site experience, Business Prime, business-only pricing and selection, single or multi-user accounts, approvals workflow, purchasing system integrations, payment solutions, dedicated support, and more. As a Senior Customer Advisor, you will lead this digital transformation for customers with our innovative Amazon Business solution, establishing and developing relationships with a wide variety of Health customers—from the NHS to Long-Term Care—and focusing on their specific requirements to drive procurement strategy and unlock spend on Amazon. Your role includes identifying growth opportunities, driving long-term initiatives, and building partnerships up to C-Suite level.

You will receive hands-on training and mentorship to grow, learn, and succeed. Join us in shaping the future of B2B procurement and bring your creative ideas to enhance our processes and customer solutions. Amazon is an equal opportunities employer that values diversity and is committed to protecting your privacy and data security.

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