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- Tasks: Lead operational excellence for Amazon's EPR Pay on Behalf program, enhancing seller experience.
- Company: Join Amazon, a global leader in e-commerce, empowering millions of sellers worldwide.
- Benefits: Enjoy flexible work options, competitive pay, and a vibrant, inclusive culture.
- Why this job: Be part of a mission-driven team focused on sustainability and seller success.
- Qualifications: Bachelor's degree, SQL proficiency, and strong analytical skills required.
- Other info: Diverse candidates are encouraged to apply; Amazon values inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
DESCRIPTIONAmazon Marketplace is a critical part of the Amazon ecosystem, offering millions of sellers the opportunity to grow their businesses globally. As part of our commitment to environmental compliance, the EPR Pay on Behalf (PoB) program helps sellers meet their Extended Producer Responsibility obligations while continuing to sell on Amazon\’s marketplace.We are seeking a Product Operations Manager to lead the operational excellence of our EPR Pay on Behalf program. This role will be instrumental in establishing and scaling projects/features to ensure a seamless seller experience across multiple marketplaces.Key job responsibilities
– Design and implement robust operational processes to improve seller experience
– Build and maintain comprehensive reporting systems to provide sellers with transparent visibility into their EPR milestones
– Build robust and scalable mechanisms to collect seller feedback and publish actionable insights
– Partner with Product, Tech, Finance, and Legal teams to implement operational improvements and resolve SX pain-points
– Monitor key operational metrics and KPIs to ensure program effectiveness
– Identify opportunities for automation and process optimization to enhance operational efficiency
– Manage stakeholder communications and provide regular updates on program performance and metricsA day in the life
During your day, you could find yourself:- Analyzing seller feedback and developing solutions to improve their fee visibility and payment experience
– Meeting with stakeholders to present your latest dashboard showing fee recovery trends and success metrics
– Troubleshooting complex fee scenarios with the tech team to ensure accurate and timely seller charges
– Creating documentation for a new operational process you\’ve designed
– Diving into data to identify patterns and opportunities for process improvement
– Creating monthly chargeback plans and analyzing recovery trends to optimize fee collection strategies
– Collaborating with finance teams to forecast recovery targets and track progressBASIC QUALIFICATIONS- Bachelor\’s degree or equivalent, Proficiency in SQL and data visualization tools (e.g., Amazon QuickSight, Tableau, PowerBI)Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit for more information. If the country/region you\’re applying in isn\’t listed, please contact your Recruiting Partner.
several years of experience in operations management, preferably in e-commerce or financial services
– Strong analytical skills with experience in data-driven decision making
– Proven track record of implementing and scaling operational processes
– Experience with cross-functional project management and stakeholder managementPREFERRED QUALIFICATIONS- Experience working with legal, product, and internal business owners to reach mutually beneficial agreements
– MBA or relevant advanced degree
– Knowledge of environmental compliance or EPR regulations
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Product Ops Manager, EU 3P Compliance, EU Marketplace employer: Amazon.com, Inc
Contact Detail:
Amazon.com, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Ops Manager, EU 3P Compliance, EU Marketplace
✨Tip Number 1
Familiarise yourself with Amazon's EPR Pay on Behalf program and its operational processes. Understanding the nuances of environmental compliance will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees in similar roles at Amazon. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Brush up on your SQL and data visualisation skills. Being able to showcase your proficiency in these areas during discussions can set you apart from other candidates and highlight your analytical capabilities.
✨Tip Number 4
Prepare specific examples of how you've successfully implemented operational improvements in past roles. This will help you articulate your experience effectively and show how you can add value to the team at Amazon.
We think you need these skills to ace Product Ops Manager, EU 3P Compliance, EU Marketplace
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in e-commerce or financial services. Emphasise your analytical skills and any experience with SQL and data visualisation tools.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Product Ops Manager role. Mention your experience in designing operational processes and how you can improve seller experiences based on your past achievements.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency in data-driven decision making and cross-functional project management. Provide examples of how you've successfully implemented operational improvements in previous roles.
Research Amazon's EPR Program: Familiarise yourself with Amazon's EPR Pay on Behalf program and its significance in the marketplace. This knowledge will help you articulate how you can contribute to the programme's success during the application process.
How to prepare for a job interview at Amazon.com, Inc
✨Understand the EPR Pay on Behalf Program
Familiarise yourself with the Extended Producer Responsibility (EPR) regulations and how they impact sellers on Amazon's marketplace. Being able to discuss these concepts will show your understanding of the role and its importance.
✨Showcase Your Analytical Skills
Prepare to demonstrate your proficiency in SQL and data visualisation tools like Tableau or PowerBI. Bring examples of how you've used data to drive decisions or improve processes in previous roles.
✨Highlight Cross-Functional Collaboration
Be ready to discuss your experience working with various teams, such as Product, Tech, and Finance. Share specific examples of how you’ve successfully managed stakeholder communications and resolved operational challenges.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask you to troubleshoot complex scenarios or improve seller experiences. Think through potential challenges you might face in this role and how you would address them effectively.
