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For Companies At a Glance
- Tasks: Lead and support team members in daily operations, ensuring smooth workflows and safety compliance.
- Company: Join Amazon Logistics, a leader in innovative delivery solutions and customer experience.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for growth in a dynamic environment.
- Why this job: Be part of a supportive team that values creativity and continuous improvement in logistics.
- Qualifications: Strong English communication skills and experience with data analytics and MS Office are essential.
- Other info: No preferred qualifications required; we welcome diverse applicants passionate about operational excellence.
The predicted salary is between 30000 - 42000 £ per year.
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
You\’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful., Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
– Support and train employees to deliver great service and supervise them in their daily tasks
– Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
– Work with other departments to find solutions to address common issues or support needs in areas of key performance
– Use data analysis to identify ways to optimise safety, quality and productivity
A day in the life
As an Operations Lead/Supervisor, you\’ll be based in one of our operational sites. You\’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.
You\’ll escalate any issues you spot to your manager, but sometimes you\’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you\’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.
About the team
Amazon Logistics, or AMZL, handles \’last mile\’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers\’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do. Our \’under the roof\’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our \’on the road\’ people work with Amazon Flex – a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
Advanced proficiency in English in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
– Relevant experience working with data analytics and using these metrics to identify problems
– Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment, Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we\’d love to hear from you.
– Experience of stakeholder management including building and maintaining professional relationships
– Experience in an operational environment, such as logistics, retail, hospitality, or customer service
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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Operations Supervisor, Operations Supervisor employer: Amazon.com, Inc
Contact Detail:
Amazon.com, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor, Operations Supervisor
✨Tip Number 1
Familiarise yourself with Amazon's operational processes and tools. Understanding how the logistics and delivery systems work will give you an edge during interviews, as you'll be able to speak knowledgeably about the role.
✨Tip Number 2
Network with current or former Amazon employees, especially those in operations roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Demonstrate your data analysis skills by preparing examples of how you've used metrics to improve processes in previous roles. Be ready to discuss these examples in detail during your interview.
✨Tip Number 4
Showcase your leadership abilities by highlighting any experience you have in training or supervising teams. Being able to illustrate your capability to manage and motivate others will be crucial for this role.
We think you need these skills to ace Operations Supervisor, Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, logistics, or customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operations and your ability to lead a team. Mention specific examples of how you've used data analytics to improve processes or solve problems in previous roles.
Highlight Communication Skills: Since advanced proficiency in English is required, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with team members or stakeholders in past positions.
Showcase Problem-Solving Abilities: In your application, include instances where you've identified issues and implemented solutions in an operational setting. This will demonstrate your analytical skills and your ability to optimise workflows.
How to prepare for a job interview at Amazon.com, Inc
✨Understand the Role
Make sure you have a clear understanding of the Operations Supervisor role. Familiarise yourself with the key responsibilities, such as supporting team members, monitoring workflows, and using data analysis to optimise performance.
✨Showcase Your Experience
Prepare to discuss your relevant experience in operations or logistics. Highlight specific examples where you've successfully managed teams, improved processes, or used data analytics to solve problems.
✨Demonstrate Communication Skills
Since advanced proficiency in English is required, practice articulating your thoughts clearly and confidently. Be ready to explain how you would communicate effectively with team members and management during shifts.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you understand the company culture and expectations better.
