Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead projects that impact costs and service levels while ensuring a great customer experience.
- Company: Join Amazon, a global leader focused on safety and trust in the marketplace.
- Benefits: Enjoy competitive pay, remote work options, and a dynamic work environment.
- Why this job: Be part of a team innovating to protect users and enhance their experience.
- Qualifications: Looking for exceptional leaders with a passion for customer experience and global thinking.
- Other info: Opportunity to manage multiple programs and drive significant industry innovations.
The predicted salary is between 43200 - 72000 £ per year.
The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the \’ill-intentioned\’. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager. Key job responsibilities Lead various projects for WFM and Ops which has direct impact on cost, sla and SX. Primary responsibility for functions within R&C owning end to end Service level delivery and Headcount utilization Provide a blended leadership support of multiple programs by looking into inhouse cross flexing, outsourcing opportunities, managing tool migrations ,etc Clearly communicate dependencies and partner with teams on changes or d…
Workforce Program Manager employer: Amazon Careers
Contact Detail:
Amazon Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Program Manager
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Workforce Program Manager, especially in relation to service level delivery and headcount utilization. Understanding these concepts will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed projects that impacted cost and service levels in previous roles. Be ready to discuss these experiences in detail.
✨Tip Number 3
Research Amazon's Registration & Compliance organization and its mission. Being able to articulate how your values align with their goal of creating a safe and trusted marketplace will set you apart.
✨Tip Number 4
Network with current or former employees in similar roles at Amazon. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Workforce Program Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Workforce Program Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experiences that demonstrate your leadership skills, project management capabilities, and customer experience focus. Use specific examples that relate to the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to lead innovative projects. Make sure to mention how you can contribute to Amazon's mission of being the safest and most trusted place on Earth.
Proofread Your Application: Before submitting your application, carefully proofread all documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Amazon Careers
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for enhancing customer experience during the interview. Share specific examples from your past experiences where you successfully improved customer satisfaction or resolved issues effectively.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've led teams or projects in the past. Highlight instances where you managed cross-functional teams or drove significant changes that positively impacted service levels and operational efficiency.
✨Understand the Importance of Compliance
Familiarize yourself with compliance regulations relevant to the industry. Be ready to discuss how you have ensured compliance in previous roles and how you would approach compliance challenges in the context of the Registration & Compliance organization.
✨Be Ready to Discuss Innovations
Think about innovative solutions you've implemented in previous positions. Be prepared to share ideas on how you can contribute to new innovations within the Workforce Management and Operations space, particularly in relation to cost management and service level delivery.
