At a Glance
- Tasks: Lead insurance operations in automotive aftersales, optimising claims and managing audits.
- Company: Dynamic automotive company with a focus on innovation and efficiency.
- Benefits: Competitive salary, bonus, hybrid working, and comprehensive company benefits.
- Other info: Opportunity for career growth and travel, working with a passionate team.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in automotive management and claims handling, with strong analytical skills.
Based in West Yorkshire, Package 55-60k plus bonus plus company benefits. Hybrid working.
Overview of position
We are seeking a highly organised and analytical Insurance Manager specialising in Automotive Aftersales. The successful candidate will oversee insurance operations related to vehicle service and parts, ensuring compliance with company policies and industry standards. This role offers an excellent opportunity to lead insurance processes, optimise claims management, and contribute to the overall efficiency of the aftersales department. The position is paid and suitable for individuals with a keen eye for detail and strong organisational skills.
- Oversee the Parts process and ensure that savings for parts supply are maximised for the benefit of the Company plus support future strategy and objectives.
- Oversee the audit of dealers through the CQA team, pinpointing the dealers that require audit and ensuring a schedule of dealer audits is planned and the CQA audit team are efficiently organised.
- Manage a small team of underwriters.
- Some travel required including overseas to facilitate audits.
Key job functions
- To be the technical ‘go to’ expert on technical vehicle queries that the underwriting team may have. Maintain wide industry knowledge of vehicles and mechanical issues.
- Ensure all underwriting philosophies and procedures are followed according to Company and market conditions.
- Proactively manage relationships and communications with claims administrators to promote improvements to risk management.
- Manage customer complaints through to resolution and act as point of contact for Financial Ombudsman Service.
- Conduct site surveys to assess suitability for vehicle storage.
- Monitor the performance of dealers and identify audit opportunities. Take full ownership of the Audit Programme. Proactively manage the programme to ensure that Underwriting Managers understand the business imperative and influence the Underwriting Managers to make sure audits take place according to the timetable planned and agreed with the CUO.
- Ensure the audit process constantly evolves in a dynamic way to keep pace with business needs.
- Take opportunities to liaise with colleagues in other parts of the business to get feedback on personal performance.
- Proactively liaise with all stakeholders prior to audits to ensure that key areas are focused on during the audit. Ensure that the audits are thorough and that all areas of weakness are identified and that recommended actions are well thought through and have high intellectual rigour.
- Highlight the key action points and follow up on a regular basis to ensure that they have been implemented with the result that we have made change happen. If actions have not been implemented in accordance with agreed timescales challenge the business to resolve them.
- Provide reports on audits, parts savings and registration audits to the Coverholder Oversight Committee.
- To respond to all internal and external underwriting and claims related queries relating to programmes and to involve other Departments (e.g. Claims or Actuarial / Pricing) as necessary before issuing a response.
- Ensure that personnel are adequately managed with 1-2-1s, development plans and succession plans in place for the teams you are responsible for.
- Constantly review the adequacy of resource and people plans for the areas for which you are responsible.
Qualifications, experience required.
- Experience in Automotive Management especially in the Aftersales Market, bachelor’s degree in business management (preferred).
- Must be at least NVQ level 3 Qualified in vehicle maintenance and repair, Senior or Master technician preferred.
- Minimum of 5 years’ experience in claims and administration environment is essential.
- Minimum of 5 years’ experience of claims handling of Aftersales insured products is strongly desirable.
- Knowledge of FCA regulation, FOS procedures, Conduct Risk, TCF and other relevant regulation is essential.
- Proven experience in:
- Complex decision making on complex customer and claims issues; essential.
- The motor trade and knowledge of how motor vehicles work, is essential.
- Financial acumen relating to insurance performance on an underwriting and financial year basis; is desirable.
- MS Office competence is essential.
Insurance Manager Automotive Aftersales in Leeds employer: Amazing People Recruitment Limited
Join a dynamic team in West Yorkshire as an Insurance Manager specialising in Automotive Aftersales, where you will enjoy a competitive salary package of £55-60k plus bonuses and company benefits. Our hybrid working model promotes a healthy work-life balance, while our supportive culture fosters professional growth through continuous development opportunities and collaboration across departments. With a focus on innovation and efficiency, we empower our employees to make impactful changes within the organisation, making this an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Amazing People Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Manager Automotive Aftersales in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive and insurance sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to automotive aftersales and insurance management. Tailor your answers to show how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in claims handling and your knowledge of FCA regulations. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Insurance Manager Automotive Aftersales in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Insurance Manager role. Highlight your experience in automotive management and claims handling, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that relate to overseeing insurance operations and managing teams, and don’t forget to show your passion for the automotive industry.
Showcase Your Analytical Skills:Since this role requires strong analytical abilities, make sure to include examples of how you've used these skills in past positions. Whether it's optimising claims management or conducting audits, we want to see your problem-solving prowess!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don't miss out on any important updates. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at Amazing People Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive aftersales and insurance processes. Familiarise yourself with FCA regulations and the specifics of claims handling in this sector. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experience where you've successfully managed teams or projects. Highlight how you’ve optimised processes or improved efficiency, especially in audit management or claims handling.
✨Prepare for Technical Questions
Expect technical questions related to vehicle maintenance and repair. Brush up on your knowledge of common mechanical issues and be ready to explain how you would handle specific underwriting queries. This will demonstrate your expertise and readiness to lead the underwriting team.
✨Engage with Stakeholders
Think about how you would manage relationships with claims administrators and other stakeholders. Prepare to discuss strategies for improving communication and collaboration, as well as how you would handle customer complaints effectively. This shows you’re proactive and customer-focused.
