ABOUT AMAYA
At Amaya, our mission is simple: to brighten our customers’ everyday lives through timeless, high-quality, and endlessly customizable jewellery.
Founded in Bordeaux in 2007 by mother-daughter duo Laure and Amaya, the brand started with a single boutique. Today, Amaya is a fast-growing international brand with over 80 boutiques across France and Belgium, a thriving e-commerce platform, and a passionate team of over 200 employees.
As we embark on our exciting expansion into the UK market, we are looking for enthusiastic, customer-obsessed, and dynamic talent to join our flagship store team in London. We cultivate a workplace culture where performance goes hand in hand with kindness, passion, and team spirit.
We are currently recruiting a Part-Time Sales Assistant to join us as soon as possible and be part of our London Flagship launch.
THE ROLE
As a Sales Assistant, you will be the face of Amaya on the shop floor. You will play a crucial role in delivering a warm, immersive, and 5-star customer experience. Beyond classic retail sales, you will be directly involved in our unique personalized jewellery services (custom assembly, engraving, and tailoring pieces to customer preferences).
KEY RESPONSIBILITIES
- 1. Customer Experience & Experiential Sales
- Warm Welcome & Storytelling: Create a memorable, welcoming environment for every customer, introducing them to Amaya’s story and product collections.
- Consultative Selling: Identify customer preferences, provide tailored styling advice, and drive sales performance (ATV, UPT, conversion).
- Jewellery Personalization: Perform on-site custom assembly, engraving, and minor Jewellery tailoring for bespoke orders.
- Clienteling & Loyalty: Build lasting relationships with customers and actively collect CRM data to grow brand loyalty.
- 2. Commercial & Operational Excellence
- Sales Targets: Contribute actively to individual and store sales goals with a strong proactive mindset on the floor.
- Visual Merchandising: Maintain impeccable store aesthetics and ensure products are displayed according to brand VM guidelines.
- Stock & Replenishment: Assist with daily stock intake, floor replenishment, and keeping storage areas organized.
- Store Housekeeping: Keep the sales floor, counter area, and crafting tools clean, orderly, and presentable at all times.
WHO YOU ARE
- Experience: Previous experience in retail, hospitality, or customer service (experience in premium fashion, accessories, or personalized/welded jewellery is a plus).
- Customer-Obsessed: Friendly, empathetic, and naturally passionate about building connections with customers.
- Hands-On & Creative: Comfortable with fine detail work, dexterity, and eager to learn custom jewellery assembly/engraving.
- Team Player & Energetic: Positive attitude, proactive mindset, and a strong drive to hit targets in a fast-paced retail environment.
- Adaptable: Flexible and comfortable working retail hours, including weekends.
- Language: Fluent in English (French is a plus, but not required).
JOB DETAILS & BENEFITS
- Contract: Full-time, Permanent (20h/week).
- Start Date: ASAP / Mid-October.
- Location: On-site (London Flagship).
- Competitive Package: Base Hourly Rate / Salary + Performance Bonus Scheme.
- Perks: Generous employee discount, travel allowance / transport support, comprehensive product and crafting training.
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