At a Glance
- Tasks: Be the go-to person for IT support and help solve tech issues.
- Company: Join a dynamic team at Amaris Consulting, committed to diversity and inclusion.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Other info: Great opportunity for growth in a collaborative and friendly workplace.
- Why this job: Make a real difference by helping colleagues with their tech challenges every day.
- Qualifications: Experience in IT support or customer service is a plus; strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are hiring an experienced L1 IT Support Specialist for an onsite position, to join a dynamic workplace technology support team. This role is ideal for someone who has solid hands-on support experience, enjoys helping people, communicates clearly, and is motivated to continue developing their technical knowledge.
Main responsibilities:
- Serve as the first point of contact for employee IT support requests.
- Troubleshoot and resolve basic hardware, software, and connectivity issues.
- Assist with onboarding and offboarding activities, including user account setup and equipment provisioning.
- Support common workplace technologies such as laptops, printers, mobile devices, and collaboration tools.
- Escalate complex issues to senior support teams when necessary.
- Document incidents, requests, and resolutions in the ticketing system.
- Follow established IT processes, procedures, and security guidelines.
- Provide clear and friendly communication to users with varying levels of technical expertise.
- Contribute to maintaining a positive end-user experience and high customer satisfaction.
Technical skills:
- Good understanding of Windows and/or macOS operating systems.
- Familiarity with Microsoft 365 applications: Outlook, Teams, Word, Excel, PowerPoint.
- Knowledge of computer hardware, peripherals, and workplace devices.
- Understanding of common IT topics such as passwords, user accounts, Wi-Fi, printers, and software installation.
- Ability to follow troubleshooting guides and documented procedures.
- Experience with ticketing systems is considered a plus.
Soft skills are highly important for this role:
- Excellent customer service mindset.
- Strong verbal and written communication skills.
- Active listening and empathy.
- Positive attitude and willingness to help others.
- Patience when supporting non-technical users.
- Good organization and time-management skills.
- Ability to stay calm under pressure and prioritize tasks.
- Team-oriented and collaborative mindset.
- Ownership and accountability for assigned tasks.
Profile we are looking for:
The ideal candidate is reliable, professional, curious, and proactive, with proven experience in IT/user support and a strong willingness to continue learning. Previous experience in IT support, help desk, workplace technology support, customer service, retail technology, hospitality, or similar support-oriented roles is highly valued.
This is a great opportunity for someone who enjoys being the first point of contact for employees, solving everyday IT issues, and delivering a great workplace technology experience.
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
L1 IT Support Specialist in York employer: Amaris Consulting
At Amaris Consulting, we pride ourselves on fostering a vibrant and inclusive work culture that values diversity and encourages personal growth. As an L1 IT Support Specialist, you'll benefit from a supportive team environment where your contributions are recognised, and you'll have ample opportunities to enhance your technical skills while making a meaningful impact on employee experiences. Located in a dynamic setting, we offer a range of employee benefits designed to promote work-life balance and professional development, making us an excellent employer for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land L1 IT Support Specialist in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an L1 IT Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot basic hardware or software issues, and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your soft skills! When you're chatting with potential employers, highlight your customer service mindset and ability to communicate clearly with non-technical users. Remember, they’re looking for someone who can keep a cool head under pressure and make tech support a pleasant experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our dynamic team and contributing to a positive workplace technology experience.
We think you need these skills to ace L1 IT Support Specialist in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on IT support experience. Use keywords from the job description, like 'troubleshoot', 'customer service', and 'technical knowledge' to show we’re on the same page.
Craft a Friendly Cover Letter:Your cover letter is your chance to show off your personality! Keep it friendly and professional, and mention how you enjoy helping others and solving IT issues. We love a positive attitude!
Showcase Your Skills:In your application, don’t forget to mention your familiarity with Windows, macOS, and Microsoft 365. If you’ve used ticketing systems before, give us a shout about that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into our hiring process quickly. Let’s get started!
How to prepare for a job interview at Amaris Consulting
✨Know Your Tech Basics
Brush up on your knowledge of Windows and macOS operating systems, as well as Microsoft 365 applications. Be ready to discuss common IT issues like password resets, Wi-Fi connectivity, and printer troubleshooting. This will show that you’re not just a people person but also technically savvy!
✨Practice Your Communication Skills
Since this role requires clear communication with users of varying technical expertise, practice explaining complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with different scenarios you might encounter during the interview.
✨Showcase Your Customer Service Mindset
Prepare examples from your past experiences where you provided excellent customer service or resolved conflicts. Highlight your patience and empathy when dealing with non-technical users, as these soft skills are crucial for the L1 IT Support Specialist role.
✨Be Ready to Discuss Teamwork
This position is all about collaboration, so think of instances where you worked effectively within a team. Be prepared to share how you contributed to a positive team environment and how you handle pressure while prioritising tasks.
