At a Glance
- Tasks: Be the go-to person for IT support and solve tech issues for your colleagues.
- Company: Join a dynamic team at Amaris Consulting, committed to diversity and inclusion.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Other info: Great opportunity for growth in a collaborative and friendly workplace.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Experience in IT support or customer service is a plus; strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are hiring an experienced L1 IT Support Specialist for an onsite position, to join a dynamic workplace technology support team. This role is ideal for someone who has solid hands-on support experience, enjoys helping people, communicates clearly, and is motivated to continue developing their technical knowledge.
Main responsibilities:
- Serve as the first point of contact for employee IT support requests.
- Troubleshoot and resolve basic hardware, software, and connectivity issues.
- Assist with onboarding and offboarding activities, including user account setup and equipment provisioning.
- Support common workplace technologies such as laptops, printers, mobile devices, and collaboration tools.
- Escalate complex issues to senior support teams when necessary.
- Document incidents, requests, and resolutions in the ticketing system.
- Follow established IT processes, procedures, and security guidelines.
- Provide clear and friendly communication to users with varying levels of technical expertise.
- Contribute to maintaining a positive end-user experience and high customer satisfaction.
Technical skills:
- Good understanding of Windows and/or macOS operating systems.
- Familiarity with Microsoft 365 applications: Outlook, Teams, Word, Excel, PowerPoint.
- Knowledge of computer hardware, peripherals, and workplace devices.
- Understanding of common IT topics such as passwords, user accounts, Wi-Fi, printers, and software installation.
- Ability to follow troubleshooting guides and documented procedures.
- Experience with ticketing systems is considered a plus.
Soft skills are highly important for this role:
- Excellent customer service mindset.
- Strong verbal and written communication skills.
- Active listening and empathy.
- Positive attitude and willingness to help others.
- Patience when supporting non-technical users.
- Good organization and time-management skills.
- Ability to stay calm under pressure and prioritize tasks.
- Team-oriented and collaborative mindset.
- Ownership and accountability for assigned tasks.
Profile we are looking for:
The ideal candidate is reliable, professional, curious, and proactive, with proven experience in IT/user support and a strong willingness to continue learning. Previous experience in IT support, help desk, workplace technology support, customer service, retail technology, hospitality, or similar support-oriented roles is highly valued.
This is a great opportunity for someone who enjoys being the first point of contact for employees, solving everyday IT issues, and delivering a great workplace technology experience.
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
L1 IT Support Specialist in London employer: Amaris Consulting
Amaris Consulting is an excellent employer for L1 IT Support Specialists, offering a vibrant and inclusive work culture that prioritises employee growth and development. With a commitment to diversity and a supportive team environment, employees are encouraged to enhance their technical skills while providing essential support to colleagues. The onsite role allows for direct interaction with users, fostering a sense of community and collaboration in resolving everyday IT challenges.
StudySmarter Expert Advice🤫
We think this is how you could land L1 IT Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you can demonstrate your ability to resolve common IT issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Show off your soft skills! During interviews, highlight your customer service mindset and how you handle non-technical users. Remember, it's all about making the end-user experience as smooth as possible.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to stay updated on new opportunities and get noticed by our hiring team.
We think you need these skills to ace L1 IT Support Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on IT support experience. Use keywords from the job description, like 'troubleshoot', 'customer service', and 'technical knowledge' to show we’re on the same page.
Craft a Friendly Cover Letter:Your cover letter is your chance to shine! Keep it friendly and professional, and mention how you enjoy helping people and solving IT issues. Let us know why you’re excited about this role!
Show Off Your Soft Skills:We value soft skills just as much as technical ones. In your application, highlight your communication skills, patience, and ability to stay calm under pressure. These traits are key for providing great support!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Amaris Consulting
✨Know Your Tech Basics
Brush up on your knowledge of Windows and macOS operating systems, as well as Microsoft 365 applications. Be ready to discuss common IT issues like Wi-Fi connectivity and printer problems, as these are likely to come up during the interview.
✨Show Off Your Customer Service Skills
Prepare examples that showcase your excellent customer service mindset. Think about times when you helped non-technical users or resolved conflicts with patience and empathy. This will demonstrate your ability to communicate clearly and maintain a positive end-user experience.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be sure to mention it! If not, do a bit of research on how they work and be prepared to discuss how you would document incidents and requests. This shows you're proactive and understand the importance of following established IT processes.
✨Be Ready to Discuss Teamwork
Since this role requires a collaborative mindset, think of examples where you've worked effectively in a team. Highlight your ability to stay calm under pressure and prioritise tasks, as these traits are essential for maintaining a smooth support operation.
