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- Tasks: Greet residents and visitors, manage inquiries, and ensure building security.
- Company: Join a prestigious residential/business development in Kensington, London.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant community while honing your customer service skills.
- Qualifications: Experience as a Concierge/Porter with strong references and excellent customer service skills required.
- Other info: Weekend shifts with a focus on maintaining a safe and welcoming environment.
The predicted salary is between 24000 - 33600 £ per year.
We are seeking an experienced Concierge / Porter to join a residential/Business development in Kensington -London.
The successful candidate will be responsible for meeting and greeting residents, visitors, and contractors with a professional attitude, answering reception calls and assisting with queries or taking messages for the Building Manager, handling resident and visitor enquiries, processing deliveries from Royal Mail and couriers, and ensuring the security of keys, signing them out only to authorised individuals.
You will also be tasked with maintaining up to date resident information in databases, monitoring CCTV, ensuring no unauthorised access to the building, conducting regular patrols during weekend shifts, and providing a thorough handover at the end of each shift.
Additional duties include keeping the reception area clean and hazard free, ensuring all contract staff sign in and complete relevant worksheets or liaise with the Building Manager and reporting any issues that arise during your shift.
The ideal candidate will have a proven track record as a Concierge / Porter with strong references, a strong sense of responsibility, excellent customer service skills, and self motivation to handle a variety of tasks efficiently in a fast paced environment.
Weekend Concierge / Porter employer: Amara House
Contact Detail:
Amara House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Concierge / Porter
✨Tip Number 1
Familiarize yourself with the Kensington area and the specific residential/business development where you'll be working. Knowing the local amenities and services will help you assist residents and visitors more effectively.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for various situations you might encounter, such as handling complaints or assisting with deliveries.
✨Tip Number 3
Brush up on your communication skills, especially in a professional context. Being able to convey information clearly and courteously is crucial for a Concierge/Porter role.
✨Tip Number 4
Demonstrate your reliability and responsibility by preparing examples from your past experiences that showcase your ability to handle multiple tasks efficiently, especially in a fast-paced environment.
We think you need these skills to ace Weekend Concierge / Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Concierge or Porter. Emphasize your customer service skills, ability to handle multiple tasks, and any previous roles in similar environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your professional attitude and experience in handling resident and visitor enquiries. Mention specific examples of how you've successfully managed similar responsibilities in the past.
Highlight Key Skills: In your application, emphasize key skills such as communication, problem-solving, and attention to detail. These are crucial for ensuring security and providing excellent service in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Amara House
✨Showcase Your Customer Service Skills
As a Concierge / Porter, excellent customer service is key. Be prepared to share specific examples of how you've successfully handled resident or visitor inquiries in the past, demonstrating your ability to remain professional and helpful under pressure.
✨Demonstrate Your Attention to Detail
Highlight your experience with maintaining accurate records and databases. Discuss how you ensure that all information is up-to-date and how you handle deliveries and key management securely.
✨Emphasize Your Security Awareness
Talk about your understanding of security protocols, especially in residential settings. Be ready to explain how you would monitor access to the building and conduct regular patrols to ensure safety.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of scenarios where you had to manage multiple tasks simultaneously or deal with difficult residents, and how you resolved those issues effectively.
