At a Glance
- Tasks: Lead IT operations across EMEA, managing teams and ensuring top-notch service delivery.
- Company: Join Aman Group, a leader in ultra-luxury hospitality with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a vibrant team across multiple countries and time zones.
- Why this job: Be at the forefront of technology in luxury hospitality and make a real impact.
- Qualifications: 10+ years in IT with strong leadership and Microsoft tech expertise.
The predicted salary is between 50310 - 61490 £ per year.
Join our dynamic corporate team and become part of Aman Group.
With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
Role
As Corporate Regional IT Manager EMEA based in the London Corporate Office, you will lead IT operations and service delivery across Aman hotels and resorts in the region, including support for regional offices in London, Switzerland and Dubai.
You will manage a team spread across multiple countries and time zones, setting priorities, delegating effectively and holding local teams accountable for outcomes, while maintaining direct ownership of your home regional office.
You will act as the senior technology point of contact for regional business leaders, translate group IT strategy into regional execution and ensure consistent, secure and high-quality technology services across every location you support.
Responsibilities
- Lead and develop a high-performing team of IT professionals across EMEA, fostering collaboration, accountability and professional growth.
- Oversee IT operations across multiple offices, ensuring consistent service delivery, effective resource planning and seamless support across time zones.
- Drive service excellence by managing end-user support, infrastructure, networking and workplace technology platforms.
- Monitor service performance through KPIs and SLAs, identifying opportunities for continuous improvement and operational efficiency.
- Lead major incident management, problem resolution and escalation processes while maintaining business continuity.
- Manage regional IT budgets, vendor relationships, licensing, and technology lifecycle planning to ensure cost-effective operations.
- Oversee cloud and on-premises infrastructure, including Microsoft 365, Azure, Entra ID, Active Directory, networking and endpoint management solutions.
- Champion cybersecurity, compliance and data protection standards, ensuring adherence to corporate policies and regulatory requirements.
- Deliver strategic technology projects, including office openings, infrastructure upgrades, cloud initiatives, security programs and digital transformation efforts.
- Act as a trusted technology partner to business leaders, providing strategic guidance and translating business needs into scalable IT solutions.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- 10+ years' experience in IT infrastructure and operations, including 5+ years leading IT teams.
- Proven success managing geographically dispersed teams across multiple countries and time zones.
- Strong leadership skills with the ability to delegate effectively, balance competing priorities and maintain operational oversight.
- Expertise in Microsoft technologies including Windows Server, Active Directory, Entra ID, Microsoft 365, Intune and Conditional Access.
- Experience managing Azure environments, including governance, security and cost optimisation.
- Strong networking experience with enterprise platforms such as Cisco Meraki, Fortinet and Ruckus.
- Demonstrated experience managing IT budgets, vendors and managed service providers.
- Knowledge of data privacy, cybersecurity and compliance frameworks, including GDPR and PCI DSS.
- Excellent communication and stakeholder management skills, with the ability to influence at senior leadership level.
- Summary
Location
London Office - London, United Kingdom
Type
Full time
Regional IT Manager - EMEA in London employer: Aman
Aman Group is an exceptional employer, offering a dynamic work environment in the luxury retail sector where innovation and efficiency are at the forefront. Employees benefit from a collaborative culture that prioritises professional growth, with opportunities to develop skills in finance while working alongside experienced leaders. Located in the UK, the company provides a unique chance to be part of a prestigious brand committed to excellence and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Regional IT Manager - EMEA in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aman values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aman might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aman!
✨Direct Apply to Aman
Let's not forget to apply directly through the Aman website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Regional IT Manager - EMEA in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aman.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aman. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aman
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
