At a Glance
- Tasks: Deliver exceptional customer service and support e-commerce operations for a luxury brand.
- Company: Join the innovative Aman Group with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Collaborative team culture with a focus on excellence and innovation.
- Why this job: Be the voice of our brand and enhance the online shopping experience.
- Qualifications: 2-3 years in e-commerce or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world, our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
We are seeking a highly organized and proactive Digital Customer Care Coordinator, reporting to the Senior E-Commerce Manager to join Aman Essentials. This role sits at the heart of our online operations, combining exceptional customer communication with hands-on e-commerce support. You will be the first point of contact for our customers, delivering a consistently high standard of service across email and other digital channels, while also supporting the day-to-day upkeep of our e-commerce platform.
You will play a key role in ensuring the website remains accurate, up to date, and running smoothly; from inventory and content management to supporting campaigns and launches.
Responsibilities- Respond promptly and professionally to customer enquiries via email.
- Manage customer orders, returns, exchanges, and general service-related queries.
- Maintain a warm, polished, and brand-appropriate tone of voice across all customer communications.
- Update website product listings, including pricing, stock levels, and product descriptions.
- Review and maintain website content, ensuring accuracy, functionality, and working links.
- Support product launches, campaigns, and promotional activity across the site.
- Working alongside operations to ensure order tracking, reporting, and system updates are correctly in place.
- Monitor customer feedback and flag recurring issues or insights to improve the online experience.
- Collaborate closely with the wider Digital team to ensure consistent and effective online communication.
- Assist with staff website management and related internal communications.
- 2–3 years’ experience in e-commerce, customer service, or a related digital role.
- Excellent written and verbal communication skills with strong attention to detail.
- Highly organised, efficient, and comfortable managing multiple priorities.
- Experience using e-commerce or content management platforms (e.g. Shopify, BigCommerce, Magento).
- Confident using Excel or Google Sheets for tracking and reporting.
- A collaborative team player with a proactive, can-do attitude.
Digital Customer Care Coordinator - Aman Essentials in London employer: Aman Group
Aman Group is an exceptional employer that fosters a vibrant and innovative work culture, particularly for the Digital Customer Care Coordinator role. With a commitment to employee growth and development, our corporate team enjoys a collaborative environment where creativity thrives, and opportunities abound in our stunning global locations. Join us to be part of a luxury brand that values excellence and offers unique advantages such as a supportive team atmosphere and the chance to make a meaningful impact in the e-commerce space.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Care Coordinator - Aman Essentials in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Aman Group. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to e-commerce and customer service. We recommend role-playing with a friend to get comfortable with your responses and showcase your skills effectively.
✨Tip Number 3
Showcase your digital savvy! Be ready to discuss your experience with e-commerce platforms and how you've used them to enhance customer experiences. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team.
We think you need these skills to ace Digital Customer Care Coordinator - Aman Essentials in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer communication, make sure your application highlights your written skills. Use clear, concise language and a friendly tone to reflect the warm, polished voice we value at Aman Essentials.
Tailor Your Experience:We want to see how your past experiences align with our needs. Be specific about your e-commerce or customer service roles, and mention any platforms you've used like Shopify or Magento. This will help us see you as a great fit for the team!
Keep It Organised:Just like in the role, organisation is key in your application. Structure your CV and cover letter clearly, making it easy for us to spot your relevant skills and experiences. A tidy application reflects your ability to manage multiple priorities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our dynamic team!
How to prepare for a job interview at Aman Group
✨Know Your E-Commerce Platforms
Familiarise yourself with e-commerce platforms like Shopify or Magento before the interview. Be ready to discuss your experience with these tools and how you've used them to enhance customer service or manage online content.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your written and verbal communication skills. Think of specific situations where you resolved customer issues effectively or maintained a brand-appropriate tone.
✨Demonstrate Organisational Skills
Be prepared to talk about how you manage multiple priorities. Share strategies or tools you use to stay organised, especially in a fast-paced environment. This will show that you can handle the demands of the role.
✨Research Aman Essentials
Take some time to understand Aman Essentials and its brand values. Knowing their products and recent campaigns will help you align your answers with their expectations and demonstrate your genuine interest in the company.
