At a Glance
- Tasks: Respond to customer enquiries and manage orders with a friendly, professional tone.
- Company: Join Aman Group, a leader in luxury e-commerce with a focus on customer care.
- Benefits: Gain valuable experience in e-commerce and develop your communication skills.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Be part of a dynamic team that enhances the online shopping experience for customers.
- Qualifications: 2-3 years in e-commerce or customer service; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Aman Group’s corporate team as a Digital Customer Care Coordinator reporting to the Senior E‑Commerce Manager and supporting Aman Essentials’ e‑commerce operations.
Responsibilities
- Respond promptly and professionally to customer enquiries via email.
- Manage customer orders, returns, exchanges, and general service‑related queries.
- Maintain a warm, polished, and brand‑appropriate tone of voice across all customer communications.
- Update website product listings, including pricing, stock levels, and product descriptions.
- Review and maintain website content, ensuring accuracy, functionality, and working links.
- Support product launches, campaigns, and promotional activity across the site.
- Work alongside operations to ensure order tracking, reporting, and system updates are correctly in place.
- Monitor customer feedback and flag recurring issues or insights to improve the online experience.
- Collaborate closely with the wider Digital team to ensure consistent and effective online communication.
- Assist with staff website management and related internal communications.
Qualifications
- 2–3 years’ experience in e‑commerce, customer service, or a related digital role.
- Excellent written and verbal communication skills with strong attention to detail.
- Highly organised, efficient, and comfortable managing multiple priorities.
- Experience using e‑commerce or content management platforms (e.g., Shopify, BigCommerce, Magento).
- Confident using Excel or Google Sheets for tracking and reporting.
- A collaborative team player with a proactive, can‑do attitude.
Digital Customer Care Coordinator - Aman Essentials in London employer: Aman Essentials Limited
Aman Group is an exceptional employer that values its employees by fostering a collaborative and supportive work culture, particularly in the vibrant setting of e-commerce. As a Digital Customer Care Coordinator, you will benefit from opportunities for professional growth while being part of a team that prioritises excellence in customer service and innovative online experiences. With a commitment to employee development and a focus on maintaining a polished brand image, Aman Essentials offers a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Care Coordinator - Aman Essentials in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Aman Essentials Limited are looking for when hiring for a Digital Customer Care Coordinator - Aman Essentials.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Aman Essentials Limited for the Digital Customer Care Coordinator - Aman Essentials, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Aman Essentials Limited as a Digital Customer Care Coordinator - Aman Essentials, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Aman Essentials Limited’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Customer Care Coordinator - Aman Essentials.
We think you need these skills to ace Digital Customer Care Coordinator - Aman Essentials in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Aman Essentials Limited, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Aman Essentials Limited's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Aman Essentials Limited. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Aman Essentials Limited
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Aman Essentials Limited uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Aman Essentials Limited. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
