At a Glance
- Tasks: Drive e-commerce performance and enhance the online customer experience for a luxury brand.
- Company: Join Aman Group, a global leader in ultra-luxury hospitality.
- Benefits: Competitive benefits, international career opportunities, and a supportive work environment.
- Other info: Exciting growth opportunities in a fast-paced, innovative environment.
- Why this job: Be part of a dynamic team shaping the future of luxury e-commerce.
- Qualifications: Proven e-commerce experience in luxury, strong analytical skills, and digital marketing knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
We are seeking an experienced and passionate E-Commerce Manager to join our Aman Essentials Team, located in our London Corporate Office. Reporting to the Retail Marketing Director, the E-Commerce Manager will be responsible for driving performance, enhancing the online customer experience, and supporting the continuous improvement of services to achieve key business objectives.
Responsibilities
- Develop, implement, and continuously refine the e-commerce and digital strategy to drive revenue growth, brand positioning, and customer loyalty.
- Act as the digital experience leader, ensuring brand alignment and high standards across all digital channels, working with cross-functional partners in marketing, operations, and product development.
- Propose and lead enhancements in web UX/UI, driving a seamless and luxurious customer journey that aligns with Aman’s brand values.
- Oversee the day‑to‑day management of Shop.aman.com, including merchandising, product lifecycle management, customer journey optimization, and performance monitoring.
- Partner with IT and third‑party vendors to integrate CRM, logistics, payment, and affiliate solutions, ensuring scalability and operational efficiency.
- Work closely with the Director of Retail Marketing to monitor KPIs, analyze sales and traffic data, and adjust strategy as needed to meet revenue and growth targets.
- Lead UX enhancements and implement a customer‑first approach to optimize the shopping experience, from discovery through checkout and after‑sales service.
- Ideate, implement and execute CRM initiatives, focusing on customer segmentation, retention strategies, and personalized marketing to increase customer lifetime value.
- Collaborate with the brand, content, and digital marketing teams to deliver cohesive multi‑channel campaigns and cross‑functional projects, including in‑resort product activations.
- Act as a brand champion for new product lines and digital initiatives, ensuring consistent communication and visibility across all touchpoints.
- Lead data analysis and reporting for all e‑commerce activities, including revenue metrics, customer insights, digital trends, and campaign performance.
Requirements
- Proven E‑Commerce experience in cosmetics and/or fashion, with strong understanding of luxury industry standards.
- Proficiency in key tools including Photoshop, MS Office (Excel, PowerPoint), Google Analytics, CMS platforms (WordPress, Drupal, Magento, BigCommerce), and order/sales systems (AS400, EssBase, Cognos).
- Strong expertise in merchandising, catalogue management, promotions, pricing, affiliates, traffic acquisition, and customer lifecycle management.
- Experience managing end‑to‑end operations including supply chain, order management, fulfilment, delivery, and multi‑market environments (languages/currencies).
- Solid knowledge of digital marketing and performance channels (SEM, SEO, CRM, social media), with understanding of HTML/CSS, UX principles, and A/B testing.
- Strong content and creative skills, including messaging, copywriting, and collaboration with internal teams and external partners.
- Highly data‑driven and results‑oriented, with strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. If you thrive in an ultra‑luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.
E-Commerce Manager employer: Aman Essentials Limited
At Aman Group, we pride ourselves on fostering a vibrant and inclusive work culture that values innovation and excellence. As an E-Commerce Manager in our London Corporate Office, you will benefit from exciting international career opportunities within a rapidly expanding company, while being part of a team that prioritises your professional growth and well-being. Join us to thrive in an ultra-luxury environment where your contributions are recognised and every detail matters.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Aman Essentials Limited are looking for when hiring for a E-Commerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Aman Essentials Limited for the E-Commerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Aman Essentials Limited as a E-Commerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Aman Essentials Limited’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Manager.
We think you need these skills to ace E-Commerce Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Aman Essentials Limited, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Aman Essentials Limited's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Aman Essentials Limited. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Aman Essentials Limited
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Aman Essentials Limited uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Aman Essentials Limited. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
