At a Glance
- Tasks: Respond to customer enquiries and manage orders with a friendly, professional touch.
- Company: Join Aman Group, a leader in luxury e-commerce with a focus on customer care.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth in a dynamic team.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Be the voice of our brand and enhance the online shopping experience for customers.
- Qualifications: 2-3 years in e-commerce or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Aman Group’s corporate team as a Digital Customer Care Coordinator reporting to the Senior E‑Commerce Manager and supporting Aman Essentials’ e‑commerce operations.
Responsibilities
- Respond promptly and professionally to customer enquiries via email.
- Manage customer orders, returns, exchanges, and general service‑related queries.
- Maintain a warm, polished, and brand‑appropriate tone of voice across all customer communications.
- Update website product listings, including pricing, stock levels, and product descriptions.
- Review and maintain website content, ensuring accuracy, functionality, and working links.
- Support product launches, campaigns, and promotional activity across the site.
- Work alongside operations to ensure order tracking, reporting, and system updates are correctly in place.
- Monitor customer feedback and flag recurring issues or insights to improve the online experience.
- Collaborate closely with the wider Digital team to ensure consistent and effective online communication.
- Assist with staff website management and related internal communications.
Qualifications
- 2–3 years’ experience in e‑commerce, customer service, or a related digital role.
- Excellent written and verbal communication skills with strong attention to detail.
- Highly organised, efficient, and comfortable managing multiple priorities.
- Experience using e‑commerce or content management platforms (e.g., Shopify, BigCommerce, Magento).
- Confident using Excel or Google Sheets for tracking and reporting.
- A collaborative team player with a proactive, can‑do attitude.
Digital Customer Care Coordinator - Aman Essentials employer: Aman Essentials Limited
Aman Group is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for those passionate about e-commerce and customer service. With a commitment to employee growth, we offer opportunities for professional development and the chance to be part of a prestigious brand known for its luxury and excellence. Located in a vibrant environment, our team enjoys a supportive atmosphere that values creativity and teamwork, ensuring every employee feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Care Coordinator - Aman Essentials
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and customer service sectors. Use LinkedIn or even good old-fashioned coffee chats to connect with industry folks. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with platforms like Shopify or Magento, make sure to highlight that in conversations. Maybe even prepare a mini portfolio showcasing your past work in e-commerce to impress potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Aman Essentials, and express your interest. A friendly email can go a long way in making a memorable impression.
✨Tip Number 4
Keep your online presence sharp! Make sure your LinkedIn profile is up-to-date and reflects your skills in customer care and e-commerce. And hey, don’t forget to apply through our website for a smoother application process!
We think you need these skills to ace Digital Customer Care Coordinator - Aman Essentials
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about responding to customer enquiries, make sure your written application showcases your excellent communication skills. Use clear and concise language, and don’t forget to maintain a warm and polished tone that reflects the Aman Essentials brand.
Highlight Relevant Experience:We want to see your experience in e-commerce or customer service shine through! Be sure to mention any specific roles or projects where you managed customer orders, returns, or queries. This will help us understand how you can contribute to our team.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check your formatting and ensure everything is accurate, just like you would when updating product listings on a website.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Aman Essentials Limited
✨Know Your E-Commerce Stuff
Make sure you brush up on your e-commerce knowledge, especially platforms like Shopify or Magento. Be ready to discuss your previous experiences and how they relate to the role of a Digital Customer Care Coordinator.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and professionally. Prepare examples of how you've handled customer queries in the past, showcasing your warm and polished tone.
✨Be Organised and Efficient
Demonstrate your organisational skills by discussing how you manage multiple priorities. You might want to share specific tools or methods you use to stay on top of tasks, especially when dealing with orders and returns.
✨Collaborate Like a Pro
This position requires teamwork, so think of examples where you've successfully collaborated with others. Highlight your proactive attitude and how you contribute to a positive team environment, especially in a digital context.
