At a Glance
- Tasks: Lead a dynamic Customer Support Team and enhance service quality for EMEA customers.
- Company: Join a global tech leader with a focus on innovation and customer satisfaction.
- Benefits: Attractive salary, bonuses, healthcare, visa support, and relocation assistance.
- Other info: Opportunity for career growth in a vibrant, international team.
- Why this job: Make a real impact by improving customer experiences in a fast-paced environment.
- Qualifications: 5+ years in customer support and 3+ years in management, with strong tech knowledge.
The predicted salary is between 36000 - 48000 £ per year.
Job type: Permanent
Emp type: Full-time
Location: London, UK
Job published: 2022-10-12
Job ID: 987654
Contact name: John Devis
Contact email: johndevs@social.uk
Salary: 18-22K AED/month + bonus + visa + healthcare + relocation
Essential skills:
- Completed higher technical education (e.g. Telecommunications, ICT, Engineering)
- Minimum of 5 years of Customer Support Experience in an international technical environment
- Minimum 3 years of management experience
- Excellent knowledge of networking technologies and SD-WAN solutions
- A track record of business process improvement
- Strong client-facing and effective communication skills
- Experience in managing cross-team projects to completion
Key responsibilities:
- As a manager in our global 24/7 support center, you will be responsible for the overall performance and management of the Customer Support Team consisting of circa 20 Support Engineers and one to two Team Leads.
- This team is responsible for resolving all technical and non-technical issues related to services provided to EMEA region customers through liaising with our customers and local providers.
- Will work closely with the Provisioning and NOC department, and you will report directly to the Director of Support.
About the role:
- Ensure high quality level of operational customer support by acting as vocal point of the department in case of escalations or specific customer requests.
- Specifying and building tools to improve the speed and quality of Support.
- Constantly monitoring and analysing the workflows and making suggestions to improve efficiency and effectiveness.
- Manage the Customer Support team by constantly coaching and evaluating individual Support Engineers.
- Improve individual and team performance and adherence by continuously monitoring the operational process, initiating procedure improvements and management reporting.
987654 Customer Support Manager employer: Amalsocial
As a Customer Support Manager in our London-based global support centre, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and development. We offer competitive salaries, comprehensive healthcare, and relocation assistance, alongside opportunities to lead a talented team while driving innovation in customer service. Join us to make a meaningful impact in a role that values your expertise and fosters collaboration across diverse teams.
