Service Reliability Engineer in Wokingham

Main Responsibilities

• Contribute to and implement standard operating procedures for BAU activities.
• Work with cross-functional teams to address and identify opportunities that will translate into increased efficiency, standardisation, and defect prevention.
• Contribute to and maintain Knowledge Base articles that can be a reference for IT operations at the global level.
• Deploy latest generation solutions (Full IT Stack) at customer sites.
• Embrace the Change Management process and advocate its importance throughout the organisation.
• Testing, deploying and configuration of new systems.
• Proactively identifying faults both remotely and occasionally at sites. Able to cover a 24/7 on-call (currently on a 1:5 basis), responding to escalated incidents and guiding/performing break/fix activities when errors and faults occur within SLA.
• Liaising with customers when on site, remotely and proactively communicating with the global ITOps community, providing visibility and insight on escalating issues and identifying areas where service can be improved.
• Participating in the development of Technical Support Specialists through supervision, coaching and upskilling sessions, generating a culture of accountability for actions.
• Ensuring that Environment and Health & Safety is integrated into all activities and adherence to EHS Policy & Procedures as well as ISO 9001, ISO 14001 and ISO 45001 compliance is strictly maintained. Complete all compulsory training related to them.

About The Ideal Candidate

• You will understand event and data flows through a microservices platform.
• You will have experience with Windows Server and Linux (Ubuntu, RedHat) administration.
• Good understanding of virtual servers (VMware) and high availability infrastructure.
• You’re familiar with containerisation tools like Docker and Kubernetes.
• You have knowledge of the HTTP protocol and scripting languages such as PowerShell, Python, and Bash.
• You’ve worked with monitoring and logging tools like Prometheus, Grafana, ELK Stack, and RabbitMQ.
• You enjoy problem-solving and investigating complex issues, and you remain calm and composed in high-pressure situations.
• You will be able to pass a Security Clearance check.

What do we offer?

• A complete rewards offer – Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment – Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A flexible working model – We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community – We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organisation.
• A reliable company – Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose – At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role-model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.