Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage service delivery and client relationships in a dynamic airport operations environment.
- Company: Join Amadeus, a global leader in airport operations solutions.
- Benefits: Attractive salary, bonuses, healthcare, and travel allowances.
- Why this job: Be part of a global team making a real impact in airport operations.
- Qualifications: Experience in ITIL and financial management; strong communication skills required.
- Other info: Hybrid role with excellent learning opportunities and career growth.
The predicted salary is between 36000 - 60000 £ per year.
This is a hybrid role based in our London (Heathrow airport) office in the United Kingdom (UK). Amadeus Airports Operations (AirOps) delivers solutions to leaders across the airport ecosystem—including airports, airlines, ground handlers, border control, and more.
Responsibilities
- Work with the lead to manage the budget, performance and results of a team of employees.
- Influences resource, budget and policy planning and sets concrete development plans for the team members.
- Be accountable for managing the delivery of contracted services such as maintenance as well as information technology to customers.
- Serve as the primary point of contact to the internal and external client(s) regarding overall and day-to-day service delivery.
- Ensure SLA(s) and KPI(s) as defined in the relevant contracts are met or exceeded.
- Ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget.
- Build and maintain strong client relationships and participate in client meetings regarding performance to ensure client satisfaction.
- Ensure that operational teams and subcontractors maintain a clear understanding of the client’s needs and provide day-to-day client advice and support.
- Promote the organization’s capabilities and work to achieve contract extension or to win additional business within the account(s).
- Promote S&M contract renewals and expand the services offer in the current customer base.
Qualifications
- Must be able to pass a government security clearance check, which requires being a resident in the UK for 5+ years.
- ITIL experience (Certification is preferable).
- Proficiency in English, spoken and written.
- Skilled in financial management, to administer budgets, schedules, and performance standards to maintain and optimize the cost of delivery and service as well as to provide financial performance reports.
- Excellent communication skills to bridge the gap between technical and non-technical stakeholders.
- Must be able to commute to London Heathrow and Croydon.
What We Can Offer You
- A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
- A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
Service Delivery Manager, UK Airport Operations in Wokingham employer: Amadeus
Contact Detail:
Amadeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager, UK Airport Operations in Wokingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at Amadeus or in airport operations. A friendly chat can open doors and give you insights that might just help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Amadeus, their services, and the airport operations landscape. Being able to discuss how you can meet SLAs and KPIs will show you're the right fit for the team.
✨Tip Number 3
Showcase your financial management skills! Be ready to discuss how you've managed budgets and performance standards in past roles. This is key for the Service Delivery Manager position, so make it shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Manager, UK Airport Operations in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing budgets, performance, and client relationships, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hybrid role at Amadeus. Share specific examples of how you've successfully managed service delivery and built strong client relationships in the past.
Showcase Your ITIL Knowledge: Since ITIL experience is preferred, make sure to mention any relevant certifications or experiences you have. We love seeing candidates who understand the importance of IT service management and can apply that knowledge effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Amadeus team!
How to prepare for a job interview at Amadeus
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Manager in airport operations. Familiarise yourself with key concepts like SLAs, KPIs, and ITIL practices. This will help you speak confidently about how you can manage budgets and deliver services effectively.
✨Showcase Your Communication Skills
Since this role involves bridging the gap between technical and non-technical stakeholders, prepare examples that demonstrate your excellent communication skills. Think of situations where you've successfully managed client relationships or resolved conflicts.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a project that’s behind schedule or dealing with a dissatisfied client. Prepare by thinking through your past experiences and how they relate to the challenges you might face in this role.
✨Highlight Your Financial Acumen
As financial management is crucial for this position, be prepared to discuss your experience with budgets and performance standards. Bring examples of how you've optimised costs or improved financial performance in previous roles.
