At a Glance
- Tasks: Maintain and support biometric systems at Heathrow Airport, ensuring smooth operations.
- Company: Join a global leader in advanced biometric technology transforming travel experiences.
- Benefits: Competitive pay, bonuses, equity, and comprehensive health insurance.
- Other info: Enjoy global exposure and a supportive, diverse work environment.
- Why this job: Be part of a mission to enhance security and convenience for travellers worldwide.
- Qualifications: Interest in hardware, attention to detail, and ability to work independently.
The predicted salary is between 30000 - 40000 £ per year.
Location: Heathrow Airport, with occasional assignments at Gatwick, Stansted or Luton. Night Shift: 11:00 PM to 7:30 AM. Schedule: Monday night to Saturday morning. Fully on-site.
About the Company
Leaders in advanced biometric technology with a global presence, transforming the world of seamless and secure travel. A diverse, international team, combining deep expertise and cutting‑edge innovation to improve touchpoint systems worldwide. Continuously evolving, pushing the boundaries of technology to enhance the traveler experience.
Mission
Provide innovative biometric solutions that ensure security, convenience, and efficiency for travelers. Deliver exceptional maintenance and support to touchpoint systems across the globe. Maintain high standards of service quality, ensuring the continued operation of key infrastructure and supporting both customers and the internal team.
Responsibilities
- As a member of our support team, you will focus on maintaining touchpoint systems by providing onsite physical interventions at Heathrow Airport, supporting system installations, and resolving complex incidents.
- Conduct regular preventive maintenance and system health checks to identify and address potential issues before they impact operations.
- Perform onsite hardware diagnostics, repairs, and component replacements to minimize downtime and ensure service continuity.
- Support lifecycle management of equipment.
- Monitor system performance and reliability, proactively identifying trends or recurring faults and implementing corrective actions.
- Reduce reliance on third‑party callouts by equipping internal teams with the knowledge and tools to resolve common hardware issues.
- Ensure compliance with maintenance procedures, safety standards, and operational guidelines across all supported sites.
- Maintain accurate records of maintenance activities, asset status, and hardware inventory to support reporting and auditing requirements.
- Coordinate with engineering and product teams to escalate complex hardware issues and drive long‑term fixes or improvements.
- Provide hands‑on support during incidents to quickly restore services and minimize operational disruption.
- Support continuous improvement initiatives by identifying opportunities to enhance hardware reliability and maintenance processes.
Qualifications
- Must be able to pass a security clearance check, which requires verifiable residency in the UK for five continuous years.
- Some experience and interest in working with hardware.
- Attention to detail.
- Ability to work independently.
Benefits
- A complete rewards offer – competitive remuneration, bonus, equity, pension plan, travel, life and healthcare insurance.
- Global exposure – work in an international environment across markets.
- Learning opportunities – on‑the‑job training, formal learning activities and day‑to‑day interactions with colleagues.
- A caring environment – support for personal and family life.
- A diverse and inclusive community – commitment to innovation, creativity and collaboration.
- A reliable company – trust and reliability as core values.
- A critical mission and purpose – contribute to powering the future of travel.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, fostering a culture of belonging and fair treatment for all employees.
Equal Opportunity Employer
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Product Support Engineer - Heathrow Airport employer: Amadeus
As a Product Support Engineer at Heathrow Airport, you will join a pioneering company in advanced biometric technology that values innovation and diversity. With a strong commitment to employee growth, you will benefit from competitive remuneration, comprehensive healthcare, and opportunities for continuous learning in a supportive environment. Working on-site at one of the world's busiest airports, you will play a crucial role in enhancing the travel experience while enjoying a culture that prioritises collaboration and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer - Heathrow Airport
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from Amadeus!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at Amadeus, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like Amadeus.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace Product Support Engineer - Heathrow Airport
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at Amadeus, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at Amadeus.
How to prepare for a job interview at Amadeus
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
