At a Glance
- Tasks: Support and resolve technical issues for hardware and software systems at Manchester Airport.
- Company: Join Amadeus, a leader in tech innovation and diversity.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: 12-hour shifts with a focus on teamwork and adaptability.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Experience in product support and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Product Support Engineer
Recover functional and technical incidents and requests regarding hardware and software related systems or Escalate them to resolver groups within Amadeus or to third parties involved in the service provided.
This position is based in Manchester Airport and requires the applicant to be located in the Manchester area or be willing to relocate.
- Common Accountabilities
- Has required technical/functional knowledge and experience in own discipline as well as knowledge of the Amadeus business and its relation to own area.
- Works using existing procedures or guidelines and provides inputs to support or influence area decisions, makes recommendations on new solutions and proposes improvements by analysing different sources of information.
- Works with a moderate level of guidance and direction from manager.
- Specific Accountabilities
- Provide support in areas of personal computers, servers, mainframe applications, data/voice network and ERP systems.
- Acquire, install and upgrade PC components and software and plan for or respond to service outages.
- Respond to user requests to research complex problems associated with the organization's telecommunications networks (voice and/or data).
- Provide real‑time end‑user ERP systems support, problem identification and training to facilitate knowledge transfer and prevent problem recurrence.
- Respond to and diagnose problems through discussion with users including troubleshooting, fault rectification and problem escalation.
- Provide effective and timely resolution of users’ problems, queries or complaints.
- Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.
- Respond to Amadeus customers’ questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components).
- Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.
- Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow‑up.
- Provide Amadeus customers with updates on the status of critical problems and suggest improvements to the Knowledge Solutions database.
- Our Ideal Candidate
- First experience in product engineering support.
- Hardware maintenance experience, ideally in transport or industrial environments, would be beneficial.
- Self‑motivation and adaptability.
- Teamwork and flexibility.
- Professionalism and trustworthiness.
- Specific Requirements Related To Airport Activities
Role operations are 12‑hour shifts, 4 on / 4 off, covering 365 days including bank holidays. Travel may occasionally be required to Dublin airport.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and serving as a role model for an inclusive employee experience.
Amadeus is an equal‑opportunity employer.
All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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