IBS Support Specialist

Overview

In this role, you support the reliability and improvement of critical SAP BRIM platforms by combining technical expertise with collaboration across teams and suppliers. You value service quality, structured problem solving, and continuous learning within a complex operational environment.

Scope and Responsibilities

You bring a collaborative and customer‑focused approach to your work, can operate independently while working across processes, and represent Amadeus positively through professional interactions. You contribute to service quality through reliable delivery and continuous improvement.

Scope

As a BRIM Solution Maintenance Specialist, you are accountable for the technical aspects of maintenance, support, and operations within the SAP Billing and Revenue Innovation Management (BRIM) components you specialize in. This includes understanding how technical components such as Customer Relationship Management (CRM), Subscription Order Management (SOM), SAP Convergent Charging (CC), and SAP Convergent Invoicing (CI) integrate within the broader Amadeus environment.

You contribute to monitoring, operations, and technical service improvements, focusing on reliability and sustainability.

Tools and methodologies commonly used in this role include ServiceNow, Agile (Scrum), SAP, Control‑M, and Jira.

Responsibilities

• Manage incidents and problems, including investigation, coordination, and resolution activities.
• Maintain current knowledge of the technical aspects of supported applications and collaborate with solution teams to ensure effective and sustainable resolutions, including complex incidents requiring development involvement.
• Take an active role in problem management, performing root cause analysis and working with Service Delivery Managers and solution teams to log, prioritize, and implement improvements.
• Identify and contribute to automation initiatives that improve internal efficiency and reduce resolution times.
• Collaborate with suppliers, programs, and project teams to ensure technical quality, readiness for support following deployments, and alignment with ITIL best practices.

Qualifications

• At least 6+ years\’ relevant SAP consulting or industry experience
• Significant hands‑on experience in SAP consulting or industry roles, particularly in support or operational contexts.
• Experience in support operations or monitoring, including problem management and root cause analysis.
• Functional configuration and design experience with SAP Billing and Revenue Innovation Management (BRIM) / Hybris Billing, including exposure to Convergent Charging (CC), Convergent Invoicing (CI), or Subscription Order Management (SOM).
• Experience working with SAP S/4HANA and SAP integrations.
• Bachelor’s degree or equivalent practical experience.

What We Can Offer You

• 🎯 A critical mission and purpose – At Amadeus, you’ll power the future of travel with meaningful impact.
• 🌍 A truly global DNA – Work in an environment that values diversity and collaboration across cultures.
• 🎓 Great opportunities to learn – Continuous learning through on-the-job experiences and formal programs.
• 🤝 A caring environment – We foster a culture that supports professional growth and personal well-being.
• 💰 A complete rewards offer – Attractive compensation packages, including salary, bonus, and health benefits.
• 🌟 A flexible working model – Work in ways that help you thrive.
• 🌈 A diverse, equitable, and inclusive community – We are committed to creating a culture of belonging.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.