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- Tasks: Support hardware and software systems, troubleshoot issues, and provide real-time ERP system support.
- Company: Join Amadeus, a leader in tech solutions with a focus on diversity and inclusion.
- Benefits: Remote work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex problems and enhancing IT infrastructure.
- Qualifications: Experience in product support or hardware maintenance, with strong technical knowledge.
- Other info: Flexible shift patterns and a dynamic work environment await you!
The predicted salary is between 28800 - 43200 £ per year.
Overview
Product Support Engineer – Remote, Full Time. Position based at Manchester Airport with remote working options. Shift pattern: 12‑hour shifts, 4 on / 4 off, 365 days per year including bank holidays. Travel to Dublin Airport possible on occasion. Application deadline: January 27 2026.
Responsibilities
- Recover functional and technical incidents and requests related to hardware and software systems, escalating to internal resolver groups or third parties as needed.
- Provide support for personal computers, servers, mainframe applications, data/voice networks, and ERP systems.
- Acquire, install, upgrade PC components & software, and plan for and respond to service outages.
- Research complex problems in the organization’s telecommunications networks (voice and data).
- Deliver real‑time ERP system support, problem identification, and training to facilitate knowledge transfer and prevent recurrence.
- Troubleshoot, rectify faults, and diagnose issues through discussion with users, escalating where required.
- Provide timely resolution of user problems, queries, and complaints.
- Assist in hardware and software evaluation, recommending upgrades or improvements to the IT infrastructure.
- Respond to Amadeus customer questions regarding products, solutions, and interactions between components.
- Acknowledge, investigate, and recover incidents within service levels using knowledge solutions.
- Escalate incidents beyond team competencies to third‑level resolver groups or external providers and follow up.
- Provide customers with updates on the status of critical problems and suggest improvements to the Knowledge Solutions database.
Qualifications
- Experience in product engineering support or hardware maintenance, preferably in transport or industrial environments.
- Self‑motivation, adaptability, teamwork, flexibility, professionalism, and trustworthiness.
- Strong technical/functional knowledge in the relevant discipline and understanding of Amadeus business relationships.
- Ability to work with moderate guidance and provide input to influence area decisions, recommend new solutions, and propose improvements.
Diversity & Inclusion
Amadeus aspires to be a leader in diversity, equity and inclusion, fostering an inclusive employee experience and a culture of belonging.
Equal Opportunity
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Product Support Engineer in Manchester employer: Amadeus Hospitality
Contact Detail:
Amadeus Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to product support engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled technical issues in the past. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Product Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight relevant experience in product engineering support or hardware maintenance, especially if you've worked in transport or industrial environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your adaptability and teamwork skills, as these are key for us at StudySmarter.
Showcase Your Technical Skills: In your application, be sure to showcase your strong technical knowledge related to hardware and software systems. Mention any experience with troubleshooting, diagnosing issues, and providing real-time support, as these are crucial for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Amadeus Hospitality
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to hardware and software systems. Be prepared to discuss your experience with personal computers, servers, and ERP systems, as well as any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've tackled complex problems in telecommunications networks or IT infrastructure. Highlight your ability to diagnose issues and provide timely resolutions.
✨Demonstrate Teamwork and Flexibility
Since this role requires collaboration and adaptability, think of instances where you've worked effectively in a team or adapted to changing situations. This will show that you're a good fit for their dynamic work environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's approach to diversity and inclusion, as well as their support systems for employees. This not only shows your interest but also aligns with their values.
