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- Tasks: Manage service delivery and ensure client satisfaction in a fast-paced airport operations environment.
- Company: Join Amadeus, a leader in airport operations solutions with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work culture.
- Why this job: Be at the forefront of airport operations and make a real impact on service delivery.
- Qualifications: Experience in service management and strong communication skills are essential.
- Other info: Opportunity to build relationships and influence key decisions in a growing industry.
The predicted salary is between 36000 - 60000 £ per year.
Amadeus Airports Operations (AirOps) delivers solutions to leaders across the airport ecosystem—including airports, airlines, ground handlers, border control, and more.
- Work with the lead to manage the budget, performance and results of a team of employees. Influences the resource, budget and policy planning and sets concrete development plans for the team members.
- Be accountable for managing the delivery of contracted services such as maintenance as well as information technology to customers.
- Serve as the primary point of contact to the internal and external client(s) regarding overall and day-to-day service delivery.
- Ensure SLA's (service level agreements) and KPI's (key performance indicators) as defined in the relevant contracts are met or exceeded.
- Ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget.
- Build and maintain strong client relationships and participates in client meetings regarding performance to ensure client satisfaction.
- Ensure that operational teams and subcontractors maintain a clear understanding of the client's needs and provides day-to-day client advice and support.
- Promote the organization's capabilities and works to achieve contract extension or to win additional business.
Service Delivery Manager, Uk Airport Operations in England employer: Amadeus Hospitality
Contact Detail:
Amadeus Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager, Uk Airport Operations in England
✨Tip Number 1
Network like a pro! Reach out to people in the airport operations field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Service Delivery Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its services. We want you to know their SLAs and KPIs inside out, so you can impress them with your knowledge and show you’re the perfect fit for managing their service delivery.
✨Tip Number 3
Practice your pitch! You’ll need to articulate your experience in managing budgets and teams clearly. We suggest doing mock interviews with friends or using online platforms to get comfortable with the questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Delivery Manager, Uk Airport Operations in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing teams, budgets, and client relationships. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've met SLAs and KPIs in previous positions. Let us know how you can contribute to our success!
Showcase Your Communication Skills: As a Service Delivery Manager, communication is key. Make sure your application reflects your ability to communicate effectively with clients and team members. We love seeing clear, concise writing that gets straight to the point!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Amadeus Hospitality
✨Know Your Stuff
Make sure you understand the ins and outs of service delivery in airport operations. Brush up on key concepts like SLAs and KPIs, and be ready to discuss how you've successfully managed budgets and teams in the past.
✨Showcase Your Client Relationship Skills
Be prepared to share examples of how you've built and maintained strong client relationships. Think about specific situations where you influenced client satisfaction or resolved issues effectively.
✨Demonstrate Project Management Prowess
Since this role involves tight control over project schedules and budgets, come armed with examples of projects you've managed. Highlight how you handled risks and ensured timely delivery while meeting client requirements.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's operations, team dynamics, and future projects. This shows your genuine interest and helps you assess if the company is the right fit for you.
