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- Tasks: Lead service operations and manage incidents for data-driven loyalty solutions.
- Company: Join Amach, a tech-driven company with a collaborative culture.
- Benefits: Flexible working, competitive salary, and opportunities for career advancement.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Make an impact in a fast-growing company while enhancing your skills.
- Qualifications: Experience in service operations and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in the UK and Europe. Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions. Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning.
We're looking for a hands-on Service Operations & Incident Manager to support a dynamic team managing platforms that power data-driven loyalty solutions for global partners. This is a high visibility role where you'll work across multiple functions, ensuring service stability, managing incidents, and driving continuous improvement.
You'll work closely with a range of major loyalty partners, maintaining strong service performance, smooth partnership interactions, and seamless incident handling; requiring a mix of relationship management, technical understanding, and operational leadership.
Please note: You must be able to attend our customer office in Warrington a few times per month.
Key responsibilities:- Act as a frontline lead for service operations across partner-facing platforms
- Manage incident response end-to-end: triage, coordination, communication and resolution
- Run post-incident reviews, coordinate root cause analysis (RCAs) and support ongoing problem management
- Work across teams to track service stability, performance and improvement opportunities
- Collaborate with product and delivery teams to support service readiness and handover processes
- Configure and manage tooling such as ServiceNow and PagerDuty
- Take part in a rotational on call support
- Proven experience in service operations, incident management, or service delivery in a tech-led environment
- Confident communicator with excellent stakeholder engagement and relationship-building skills
- Able to operate under pressure and coordinate multiple teams and functions
- Comfortable working with enterprise tooling like ServiceNow and PagerDuty (or similar)
- Some technical fluency - able to understand system dependencies and how platforms interact
- Experience supporting or working with digital products or services is a plus
- Previous exposure to service acceptance or product to service transition is desirable
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer: Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Locations
Service Operations & Incident Manager in Cheshire, Warrington employer: Amach
Contact Detail:
Amach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations & Incident Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Service Operations & Incident Manager role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your incident management skills. Think of real-life examples where you’ve successfully managed incidents or improved service operations. This will show you’re not just talk, but you can walk the walk too!
✨Tip Number 3
Don’t forget to research Amach! Understand their products and services, especially around cloud migration and digital transformation. This knowledge will help you tailor your conversations and demonstrate your genuine interest in the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really keen on joining our team at Amach. Let’s get you that interview!
We think you need these skills to ace Service Operations & Incident Manager in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations & Incident Manager role. Highlight your experience in service operations and incident management, and don’t forget to mention any relevant tools like ServiceNow or PagerDuty.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Keep it concise but impactful!
Showcase Your Communication Skills: As a Service Operations & Incident Manager, strong communication is key. In your application, demonstrate your ability to engage with stakeholders and manage relationships effectively. We want to see that you can handle pressure and coordinate teams!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Amach
✨Know Your Stuff
Make sure you brush up on your knowledge of service operations and incident management. Familiarise yourself with tools like ServiceNow and PagerDuty, as well as the technical aspects of how platforms interact. This will help you speak confidently about your experience and how it relates to the role.
✨Showcase Your Communication Skills
As a Service Operations & Incident Manager, you'll need to engage with various stakeholders. Prepare examples of how you've successfully communicated during incidents or managed relationships in previous roles. This will demonstrate your ability to handle pressure and coordinate effectively across teams.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to incident management. Think about how you would triage an incident or run a post-incident review. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Emphasise Continuous Improvement
Amach values continuous improvement, so be ready to discuss how you've identified and implemented improvements in past roles. Share specific examples of how you've contributed to service stability and performance enhancements, showing that you're proactive and results-driven.