At a Glance
- Tasks: Create a luxurious client experience and manage salon operations with elegance.
- Company: AMA by Andrea Marino, a luxury salon in Chelsea.
- Benefits: Competitive salary, career growth, and a beautiful working environment.
- Other info: Join a supportive team and thrive in a fast-paced, stylish environment.
- Why this job: Be the face of luxury and make clients feel special every day.
- Qualifications: Experience in luxury settings and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
At AMA Concept, we create a luxury, highly personalised hair experience for an exceptional clientele in the heart of Chelsea. We are looking for an elegant, highly organised and warm Salon Receptionist / Client Experience Coordinator to become the face of our atelier. This is far more than a front desk role — you will be responsible for creating a seamless, elevated client journey from the moment someone enters the salon to the moment they leave.
The Role
You will be the first impression of AMA and play a key role in ensuring every client receives impeccable service and feels welcomed, cared for and attended to.
Responsibilities
- Welcoming clients with warmth, confidence and professionalism
- Delivering a luxury client experience from arrival to departure
- Managing bookings, diary coordination and appointment confirmations
- Checking clients in and out efficiently
- Serving refreshments and ensuring clients feel comfortable throughout their visit
- Managing phone calls, WhatsApp enquiries and online bookings
- Coordinating stylists’ schedules and ensuring smooth daily operations
- Rebooking appointments and encouraging client retention
- Supporting retail sales and product recommendations
- Maintaining an immaculate front-of-house environment
- Handling payments, till reconciliation and daily admin
About You
We are looking for someone polished, personable and exceptionally organised.
Essential qualities:
- Previous experience in a luxury salon, boutique hospitality, premium clinic, members’ club, luxury retail or front-of-house environment
- Immaculate presentation and strong communication skills
- Warm, confident and naturally hospitable personality
- Highly organised with excellent attention to detail
- Calm under pressure in a fast-paced environment
- Strong multitasking skills
- Comfortable with booking systems and technology
- A genuine passion for beauty, hair and exceptional service
Bonus if you have:
- Experience with salon software (Fresha, Treatwell, Phorest or similar)
- Existing luxury client-facing experience
- Strong retail or client relationship skills
What We Offer
- Opportunity to work within a luxury Chelsea salon environment
- Supportive, high-performing team
- Career growth opportunities
- Competitive salary
- Beautiful working environment and premium clientele
Receptionist employer: AMA Concept
At AMA by Andrea Marino Ltd, we pride ourselves on creating a luxurious and personalised experience for our clients in the heart of Chelsea. As a Receptionist / Client Experience Coordinator, you will be part of a supportive and high-performing team that values elegance, organisation, and exceptional service, offering you ample opportunities for career growth in a beautiful working environment. Join us to be the welcoming face of our salon, where your passion for beauty and hospitality will thrive among a premium clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
First impressions matter, so make sure you arrive at your interview looking polished and professional. Dress the part and bring a warm smile – it’s all about creating that welcoming vibe right from the start!
✨Tip Number 2
Practice your communication skills! You’ll need to be confident and articulate when discussing your experience and how it aligns with the luxury client experience they’re after. Role-play with a friend or in front of the mirror to nail it.
✨Tip Number 3
Show your passion for beauty and exceptional service during the interview. Share personal stories or experiences that highlight your love for the industry and how you’ve gone above and beyond for clients in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Highlight Relevant Experience:Make sure to emphasise any previous experience in luxury salons or similar environments. We’re looking for someone who understands the importance of creating an exceptional client experience, so share those stories!
Be Detail-Oriented:Attention to detail is key in this role. Double-check your application for any typos or errors before submitting it. A polished application reflects the immaculate presentation we value at AMA.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in our luxury salon!
How to prepare for a job interview at AMA Concept
✨Know the Brand Inside Out
Before your interview, take some time to research AMA by Andrea Marino Ltd. Understand their values, services, and what sets them apart in the luxury salon industry. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for clients. Practice how you would greet someone warmly and confidently. Think about examples from your past experiences where you've provided exceptional customer service, and be ready to share those stories during the interview.
✨Demonstrate Organisational Skills
Being highly organised is key for this role. Prepare to discuss how you manage your time and tasks, especially in a fast-paced environment. You might even want to bring a planner or a digital tool you use to keep track of appointments and schedules to illustrate your organisational prowess.
✨Dress to Impress
Since this is a luxury salon, your presentation matters. Choose an outfit that reflects the elegance and professionalism expected at AMA. Make sure you look polished and well-groomed, as this will reinforce your understanding of the brand's image and the importance of client experience.
