At a Glance
- Tasks: Create a seamless luxury experience for clients from arrival to departure.
- Company: AMA by Andrea Marino Ltd, a prestigious salon in Chelsea.
- Benefits: Competitive salary, career growth, and a beautiful working environment.
- Other info: Join a supportive team and work with premium clientele.
- Why this job: Be the face of luxury service and make clients feel exceptional.
- Qualifications: Experience in luxury environments and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At AMA Concept, we create a luxury, highly personalised hair experience for an exceptional clientele in the heart of Chelsea. We are looking for an elegant, highly organised and warm Salon Receptionist / Client Experience Coordinator to become the face of our atelier. This is far more than a front desk role — you will be responsible for creating a seamless, elevated client journey from the moment someone enters the salon to the moment they leave.
The Role
- You will be the first impression of AMA and play a key role in ensuring every client receives impeccable service and feels welcomed, cared for and attended to.
Responsibilities
- Welcoming clients with warmth, confidence and professionalism
- Delivering a luxury client experience from arrival to departure
- Managing bookings, diary coordination and appointment confirmations
- Checking clients in and out efficiently
- Serving refreshments and ensuring clients feel comfortable throughout their visit
- Managing phone calls, WhatsApp enquiries and online bookings
- Coordinating stylists’ schedules and ensuring smooth daily operations
- Rebooking appointments and encouraging client retention
- Supporting retail sales and product recommendations
- Maintaining an immaculate front-of-house environment
- Handling payments, till reconciliation and daily admin
About You
We are looking for someone polished, personable and exceptionally organised.
Essential qualities
- Previous experience in a luxury salon, boutique hospitality, premium clinic, members’ club, luxury retail or front‑of‑house environment
- Immaculate presentation and strong communication skills
- Warm, confident and naturally hospitable personality
- Highly organised with excellent attention to detail
- Calm under pressure in a fast‑paced environment
- Strong multitasking skills
- Comfortable with booking systems and technology
- A genuine passion for beauty, hair and exceptional service
Bonus if you have:
- Experience with salon software (Fresha, Treatwell, Phorest or similar)
- Existing luxury client‑facing experience
- Strong retail or client relationship skills
What We Offer
- Opportunity to work within a luxury Chelsea salon environment
- Supportive, high‑performing team
- Career growth opportunities
- Competitive salary
- Beautiful working environment and premium clientele
Luxury Salon Experience Coordinator employer: AMA Concept
At AMA by Andrea Marino Ltd, we pride ourselves on creating a luxurious and personalised experience for our clients in the heart of Chelsea. As a Luxury Salon Experience Coordinator, you will be part of a supportive and high-performing team that values elegance, organisation, and exceptional service, offering you ample opportunities for career growth in a beautiful working environment with a premium clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Salon Experience Coordinator
✨Tip Number 1
Make sure to showcase your personality during interviews! We want to see that warm, confident vibe you bring to the table. Remember, it’s all about creating that luxury experience right from the start.
✨Tip Number 2
Practice your multitasking skills before the big day. We know the salon can get busy, so being able to juggle client needs while managing bookings is key. Show us you can handle the pressure with grace!
✨Tip Number 3
Don’t forget to research AMA by Andrea Marino Ltd! Knowing our brand and what we stand for will help you connect with us during the interview. It shows you’re genuinely interested in being part of our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to highlight your experience in luxury environments right where it matters most.
We think you need these skills to ace Luxury Salon Experience Coordinator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Highlight Relevant Experience:Make sure to emphasise any previous experience in luxury salons or similar environments. We’re looking for someone who understands the importance of creating an exceptional client journey, so share those experiences that showcase your skills.
Attention to Detail is Key:As a Luxury Salon Experience Coordinator, being organised and detail-oriented is crucial. Ensure your application is free from typos and well-structured. This reflects your ability to manage bookings and appointments seamlessly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at AMA by Andrea Marino Ltd!
How to prepare for a job interview at AMA Concept
✨Show Off Your Warmth
As the first point of contact for clients, it's crucial to demonstrate your warm and welcoming personality. Practice greeting friends or family with confidence and a smile, so you can replicate that genuine warmth during your interview.
✨Know the Luxury Experience
Familiarise yourself with what a luxury salon experience entails. Research AMA by Andrea Marino Ltd and think about how you can contribute to creating an exceptional client journey. Be ready to discuss specific examples of how you've delivered outstanding service in previous roles.
✨Master the Details
Being highly organised is key for this role. Prepare for the interview by bringing a well-organised portfolio that showcases your experience and skills. Highlight your attention to detail by discussing how you've managed bookings or schedules effectively in past positions.
✨Practice Multitasking Scenarios
In a fast-paced environment like a luxury salon, multitasking is essential. During your interview, be prepared to answer situational questions that test your ability to juggle multiple tasks. Think of examples where you've successfully managed competing priorities and how you kept calm under pressure.
