At a Glance
- Tasks: Create a seamless luxury experience for clients from arrival to departure.
- Company: AMA by Andrea Marino Ltd, a prestigious salon in Chelsea.
- Benefits: Competitive salary, career growth, and a beautiful working environment.
- Other info: Join a supportive team and thrive in a fast-paced, elegant atmosphere.
- Why this job: Be the face of luxury service and make clients feel special every day.
- Qualifications: Experience in luxury settings and exceptional organisational skills.
The predicted salary is between 30000 - 40000 € per year.
At AMA Concept, we create a luxury, highly personalised hair experience for an exceptional clientele in the heart of Chelsea. We are looking for an elegant, highly organised and warm Salon Receptionist / Client Experience Coordinator to become the face of our atelier. This is far more than a front desk role — you will be responsible for creating a seamless, elevated client journey from the moment someone enters the salon to the moment they leave.
The Role
You will be the first impression of AMA and play a key role in ensuring every client receives impeccable service and feels welcomed, cared for and attended to.
Responsibilities
- Welcoming clients with warmth, confidence and professionalism
- Delivering a luxury client experience from arrival to departure
- Managing bookings, diary coordination and appointment confirmations
- Checking clients in and out efficiently
- Serving refreshments and ensuring clients feel comfortable throughout their visit
- Managing phone calls, WhatsApp enquiries and online bookings
- Coordinating stylists’ schedules and ensuring smooth daily operations
- Rebooking appointments and encouraging client retention
- Supporting retail sales and product recommendations
- Maintaining an immaculate front-of-house environment
- Handling payments, till reconciliation and daily admin
About You
We are looking for someone polished, personable and exceptionally organised.
Essential qualities:
- Previous experience in a luxury salon, boutique hospitality, premium clinic, members’ club, luxury retail or front-of-house environment
- Immaculate presentation and strong communication skills
- Warm, confident and naturally hospitable personality
- Highly organised with excellent attention to detail
- Calm under pressure in a fast-paced environment
- Strong multitasking skills
- Comfortable with booking systems and technology
- A genuine passion for beauty, hair and exceptional service
Bonus if you have:
- Experience with salon software (Fresha, Treatwell, Phorest or similar)
- Existing luxury client-facing experience
- Strong retail or client relationship skills
What We Offer
- Opportunity to work within a luxury Chelsea salon environment
- Supportive, high-performing team
- Career growth opportunities
- Competitive salary
- Beautiful working environment and premium clientele
Receptionist in London employer: AMA Concept
At AMA by Andrea Marino Ltd, we pride ourselves on creating a luxurious and personalised experience for our clients in the heart of Chelsea. As a Receptionist / Client Experience Coordinator, you will be part of a supportive and high-performing team that values elegance, organisation, and exceptional service, offering you ample opportunities for career growth in a beautiful working environment with a premium clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
First impressions matter, so when you walk into that salon for your interview, channel your inner elegance! Dress to impress and greet everyone with a warm smile. Remember, you're not just applying for a job; you're showcasing how you'd create that luxury experience for clients.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and think about how your previous experiences align with the role. We want to hear about your passion for beauty and exceptional service, so be ready to share specific examples that highlight your skills.
✨Tip Number 3
Show off your organisational skills! During the interview, discuss how you manage bookings and appointments efficiently. Maybe even suggest a few ideas on how to enhance the client experience at AMA. This will demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It's a great way to reinforce your enthusiasm for the position and keep you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Tailor Your Experience:Make sure to highlight any previous experience in luxury settings or client-facing roles. We’re looking for someone who understands the importance of creating an exceptional client journey, so connect your past roles to what we do at AMA.
Be Detail-Oriented:Attention to detail is key in this role! Ensure your application is free from typos and errors. A polished application reflects the immaculate standards we uphold at our salon.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at AMA!
How to prepare for a job interview at AMA Concept
✨Show Off Your Warmth
As the first point of contact, it's crucial to demonstrate your warm and welcoming personality. Practice greeting friends or family with a smile and confident tone to get comfortable with making a great first impression.
✨Know the Salon Inside Out
Familiarise yourself with AMA by Andrea Marino Ltd's services, values, and clientele. This knowledge will help you answer questions confidently and show your genuine interest in the salon's unique offerings.
✨Master the Art of Multitasking
Since the role involves managing bookings and client interactions simultaneously, practice handling multiple tasks at once. You could try role-playing scenarios where you manage phone calls while checking in clients to build your confidence.
✨Dress to Impress
Given the luxury environment, your presentation matters. Choose an outfit that reflects the salon's elegance and professionalism. Make sure you feel comfortable and confident in what you wear, as it will boost your self-assurance during the interview.
