Supply Chain Controller in Sunderland

The Controller (Machinery Team) supports the day-to-day commercial, logistics, financial administration, and general administrative activities of the Machinery Team. The role includes preparing quotations, coordinating shipments, liaising with customers and suppliers, maintaining accurate records, and supporting monthly reporting and management activities.

The role requires a proactive and organised individual who can work accurately, communicate effectively with internal and external stakeholders, and provide reliable support to the team and management.

Key Responsibilities

Commercial & Operational Support

• Prepare customer quotations and cost estimates.
• Coordinate domestic and international logistics and shipment activities.
• Liaise with customers, suppliers, logistics providers, and other business partners.
• Attend customer and supplier sites as required.
• Record and maintain accurate financial information and transaction records.
• Process customer invoices and supplier payments.
• Create and maintain vendor and customer accounts in Microsoft Business Central.
• Prepare monthly sales closing reports and support month-end reporting activities.
• Prepare regular reports, presentations, and management information.

Administrative Support

• Coordinate meetings, prepare agendas, and record meeting minutes.
• Manage visitor arrangements and general office administration.
• Support procurement of office and operational consumables.
• Provide ad-hoc administrative and analytical support to management.

Value-Added Support Responsibilities

In addition to the core operational responsibilities, the role provides support in the following areas under appropriate guidance and in line with business needs:

• Support compliance management activities, including export control checks, verification, and reporting.
• Support VAT scheme validation and checks relating to local regulatory requirements where required.
• Support contract pre-review administration and NDA exchange processes.
• Support preparation of presentations, analytical reports, and proposal materials.
• Support preparation of customer information for discussions and presentations.
• Support basic data analysis, proposal preparation, and follow-up actions from discussions.
• Support the development and sharing of team knowledge to improve consistency, efficiency, and continuous improvement.
• Support business development activities through accurate information, coordination assistance, and preparation of supporting materials.

The Company reserves the right to amend duties and responsibilities in line with business requirements. The postholder may be required to undertake other reasonable duties commensurate with the level of the role.

The successful candidate will demonstrate the behaviours and principles of the NITCO Way in their daily activities and decision-making.

Customer First

• Deliver excellent service to customers, suppliers, and internal stakeholders.
• Understand customer requirements and support solutions that create long-term value.

Responsibility & Initiative

• Take ownership of tasks and deliver commitments with accuracy and professionalism.
• Proactively identify issues, opportunities, and solutions.

Challenge for the Future

• Continuously seek opportunities to improve processes and ways of working.
• Use data and analysis to support decision-making and innovation.

Transparency

• Communicate openly, honestly, and professionally.
• Maintain accurate records and provide reliable information.

Respect & Trust

• Build strong working relationships through collaboration and mutual respect.
• Value diverse perspectives and support an inclusive working environment.

Knowledge, Skills & Experience

• Full UK Driving Licence.
• Strong administration skills with the ability to maintain accurate records and process information efficiently.
• Strong Microsoft Office skills, including Excel, PowerPoint, and Outlook.
• Excellent organisational, communication, and stakeholder management skills.
• Strong attention to detail and numerical accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Experience using Microsoft Business Central or similar ERP systems.
• Experience in logistics, procurement, or purchasing roles.
• Chinese language skills would be advantageous due to interaction with suppliers and business partners in the Chinese market.