At a Glance
- Tasks: Lead commercial relationships and drive performance with key accounts like Ocado and M&S.
- Company: Fast-growing fresh produce company at the heart of the UK supply chain.
- Benefits: People-first culture, training, progression opportunities, and a diverse work environment.
- Other info: Join a diverse team of over 800 colleagues from more than 50 countries.
- Why this job: Make an impact in a dynamic role while developing your career in a thriving industry.
- Qualifications: Experience in account management or a strong desire to grow in a commercial role.
The predicted salary is between 40000 - 50000 £ per year.
About The Role
We are looking for a confident and commercially minded Commercial Account Manager to lead our relationship with Ocado, while also contributing to the management and development of our Marks & Spencer account alongside our Senior Commercial Manager.
This role is customer-facing and has ownership for the day-to-day management of Ocado, alongside supporting the M&S account.
You will build strong relationships with buyers and key customer stakeholders, use data to identify opportunities and drive performance across sales, service, availability and profitability.
You will
- Lead the day-to-day commercial relationship with Ocado.
- Build strong relationships with buyers and customer stakeholders.
- Monitor account performance and identify commercial opportunities and risks.
- Manage pricing, promotions, product setup and reporting.
- Work closely with planning, supply chain and operational teams.
- Contribute to the management and development of the M&S account alongside the Senior Commercial Manager.
About You
This role could suit an experienced Commercial or Account Manager, or a Junior Commercial Manager or Account Executive who is ready to take their next step.
You will be
- Confident managing customer relationships and taking ownership of an account.
- Commercially minded, analytical and comfortable using data.
- A strong communicator with customers and internal stakeholders.
- Highly organised, accurate and able to manage multiple priorities.
Experience within fresh produce or the food industry would be desirable but is not essential.
About Us
Opening in 2023 after the success of our Peterborough site, Alconbury Weald is already at the heart of the UK’s fresh produce supply chain.
Every day, we sort, process, pack and deliver fresh, healthy produce to the UK’s leading supermarkets, so there’s a good chance the citrus, grapes and melons you buy have passed through our site.
AMFRESH is growing fast, and so are the opportunities.
With over 800 colleagues from more than 50 countries, we’re powered by diverse talent and bold ambition.
We put people first, investing in training, progression and long-term careers, and helping everyone reach their full potential.
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Commercial Manager employer: AM FRESH Group
AMFRESH is an exceptional employer, offering a dynamic work environment at our Alconbury site where innovation and collaboration thrive. With a strong focus on employee growth, we provide opportunities for professional development and international engagement, ensuring that our team members are equipped to lead in the fresh produce sector. Join us to be part of a forward-thinking company dedicated to sustainability and quality, while enjoying a supportive culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like AM FRESH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like AM FRESH Group!
We think you need these skills to ace Commercial Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at AM FRESH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at AM FRESH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show AM FRESH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at AM FRESH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
