At a Glance
- Tasks: Provide vital support and information to those affected by dementia over the phone.
- Company: Join Alzheimer's Society, a compassionate organisation making a real difference.
- Benefits: Gain valuable experience, develop communication skills, and make meaningful connections.
- Other info: Flexible volunteering role every Tuesday at St. Georges Hub in Havering.
- Why this job: Help transform lives and support individuals during challenging times.
- Qualifications: Good verbal communication, empathy, and a willingness to learn.
About The Role
Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia? As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.
This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, please contact volunteering@alzheimers.org.uk. Please note that this role will be undertaken every Tuesday, working from St. Georges Hub in Havering.
Interested? To apply for this role please click on the 'Apply' button at the bottom of the page.
You’ll be great for the role if you:
- You want to enable people using our service access the right support.
- You have good verbal communication and listening skills, particularly on the telephone.
- You are perceptive and able to demonstrate empathy with others.
- You are flexible, willing to learn and enjoy being part of a team.
- You are over the age of 18.
If you find completing online applications difficult, please don't let this stop you from applying…please call or email us and we can support you with the application process. You can contact the Volunteering Recruitment Team by emailing volunteering@alzheimers.org.uk or call on 0300 222 5706.
About Alzheimer's Society
Alzheimer’s Society is here for everyone affected by dementia. By 2025, an estimated 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends will be affected. Dementia is a complex condition, and there’s no one‑size fits all solution but until we find a cure, our aim is to transform lives today. We do this by:
- Providing flexible support services so that people with dementia, their carers and loved ones, can access expert advice and guidance, support through their most challenging days, and a safe space to turn when they need it.
- Being a force for change — using research and influencing to push for breakthroughs that will change the lives of people affected by dementia now and in future.
Our Values:
- Determined to make a difference: We’re passionate, focused and make a lasting impact for people affected by dementia.
- Trusted expert: We’re listening, learning and use experience and evidence.
- Better together: We’re open, we combine our strengths and achieve more together.
- Compassionate: We’re kind, honest and don’t shy away from challenges.
Equal opportunities
Alzheimer’s Society is committed to equal opportunities. Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. This means ensuring our recruitment processes are barrier‑free and as inclusive as possible to everyone. We will look at making reasonable adjustments for people who have a disability or long‑term condition.
Telephone Support Volunteer - Havering, London employer: AlzheimersSociety
Alzheimer's Society is an exceptional employer, offering a supportive and inclusive work culture that values compassion and teamwork. As a Telephone Support Volunteer in Havering, you will have the opportunity to make a meaningful impact on the lives of those affected by dementia while receiving comprehensive training and support for your personal growth. With a commitment to diversity and equal opportunities, this role allows you to connect with your community and contribute to vital services in a flexible environment.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Support Volunteer - Havering, London
✨Tip Number 1
Get to know the organisation! Research Alzheimer’s Society and understand their mission and values. This will help you connect your personal experiences and skills to what they’re looking for in a Telephone Support Volunteer.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. Focus on being empathetic and clear, as these are key traits for supporting people affected by dementia.
✨Tip Number 3
Be ready to share your story! When you get that chance to chat with the recruitment team, be open about why you want to volunteer. Your passion for helping others can really shine through and make you stand out.
✨Tip Number 4
Don’t hesitate to reach out! If you have questions or need help with the application process, just drop an email or give them a call. They’re there to support you, so take advantage of that!
We think you need these skills to ace Telephone Support Volunteer - Havering, London
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to empathise with others. Share any experiences where you've supported someone in need, especially if it relates to dementia or similar situations.
Tailor Your Application:Just like we tailor our support services, tailor your application to reflect how your skills and experiences align with the role. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Telephone Support Volunteer role.
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re following the right process. If you hit any snags, just reach out to us for help!
How to prepare for a job interview at AlzheimersSociety
✨Know Your Stuff
Before the interview, make sure you understand the role of a Telephone Support Volunteer. Familiarise yourself with dementia and the types of support available. This will help you answer questions confidently and show your genuine interest in helping others.
✨Practice Active Listening
Since this role heavily relies on communication over the phone, practice your active listening skills. During the interview, demonstrate that you can listen attentively and respond thoughtfully. This will highlight your ability to connect with people effectively.
✨Show Empathy
Empathy is key in this role. Be prepared to share examples from your past experiences where you've shown understanding and compassion towards others. This will illustrate your suitability for supporting individuals affected by dementia.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team supports each other. This shows your enthusiasm for the role and helps you gauge if the organisation aligns with your values.
