At a Glance
- Tasks: Create amazing supporter journeys for event participants and enhance their experience.
- Company: Join a leading not-for-profit organisation dedicated to making a difference.
- Benefits: Flexible working, career development opportunities, and a supportive team culture.
- Other info: Home-based role with occasional travel for team events and meetings.
- Why this job: Make a real impact by improving the experiences of participants in meaningful events.
- Qualifications: Experience in supporter experience and strong communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
Do you have an understanding of supporter experience and the role of stewardship, with experience in developing and delivering multi‑channel supporter journeys? Would you like to help ensure that we are delivering the best possible experience for our participants?
We are recruiting for a Participant Experience Officer to join on a full‑time basis, working 35 hours per week on a fixed‑term contract for 12 months. This is a home‑based role, with occasional travel required for in‑person team meetings and events.
As Participant Experience Officer you will work across the Events team, supporting the strategic planning, development and implementation of our Event participants’ supporter journeys. This includes working on a wide range of activities such as Memory Walk, Trek26 and third‑party runs and challenges.
In this role you will both advise on and directly implement multi‑channel communications journeys, from the point of registration through to event day and beyond. This will include working with internal and external stakeholders to coordinate owned and paid stewardship channels, such as email, mail, social media, SMS and phone.
You will also support the testing and evaluation of stewardship across Events, ensuring continual development of our participant experience and that we are delivering the best possible experience for our participants, leading to continued engagement and lifetime value.
About You
Joining us, you’ll have experience of supporter experience within the not‑for‑profit sector, and a good understanding of the role of stewardship, with experience of developing and delivering multi‑channel supporter journeys. You’ll be a good communicator with the ability to work collaboratively, influence and inform others.
Crucially, you’ll be able to manage a range of complex projects, meet deadlines and use problem‑solving to implement solutions. You’ll also be able to interpret complex data and make recommendations based on analysis.
What you’ll focus on
- Working with the Senior Participant Experience Manager, Participant Experience Manager and other Participant Experience Officers to oversee the supporter experience of all event participants.
- Working collaboratively with other teams, including Event Leads, Omnichannel, Data Analysis, Digital Engagement, Supporter Care and Regional Engagement to develop and maintain the best supporter experience.
- Contributing to the planning and development of event participant and volunteer stewardship journeys and deliver areas of responsibility.
- Leading and advising on the implementation of stewardship communications across a range of channels, including mail, email, SMS, social media and phone.
- Managing relationships with external agencies (including fulfilment houses) to ensure best value and optimum levels of service at all times.
- Developing robust data analysis and testing processes across events stewardship campaigns.
- Analysing the progress and impact of our supporter experiences, providing support to live campaigns and feeding into event evaluations with recommendations.
Our Commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under‑represented at Alzheimer's Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Benefits
Our employees benefit from a range of benefits, recognition and many options for working agilely, along with learning programmes to support development and career growth.
Participant Experience Officer in London employer: AlzheimersSociety
At Alzheimer's Society, we pride ourselves on being an exceptional employer that values equity, diversity, and inclusion. As a Participant Experience Officer, you will enjoy a supportive work culture that fosters collaboration and innovation, with ample opportunities for professional growth through tailored learning programmes. Our home-based role offers flexibility, allowing you to balance your work and personal life while contributing to meaningful initiatives that enhance the experience of our participants.
StudySmarter Expert Advice🤫
We think this is how you could land Participant Experience Officer in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by AlzheimersSociety.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like AlzheimersSociety.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at AlzheimersSociety.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at AlzheimersSociety. Apply directly through us to stand out!
We think you need these skills to ace Participant Experience Officer in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of AlzheimersSociety. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Participant Experience Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at AlzheimersSociety
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of AlzheimersSociety. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
