At a Glance
- Tasks: Provide vital support and information to people affected by dementia over the phone.
- Company: Join a compassionate team at Centre 4 in Grimsby.
- Benefits: Flexible hours, full training, and the chance to make a real difference.
- Other info: Minimum commitment of 3 hours per week, with a supportive team environment.
- Why this job: Use your interpersonal skills to help those in need and connect them to essential services.
- Qualifications: Good verbal communication, empathy, and a willingness to learn.
About The Role
Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia? We are looking for Telephone Support Volunteers to join our local team at Centre 4, 17a Wootton Road, Grimsby DN33 1HE. This is a flexible role with an expected minimum commitment of 3 hours per week, and can be done Tuesday-Friday.
Candidates should be confident using IT, as you will be recording your conversations on our computerised record system. Full training will be given.
As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.
This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, please contact volunteering@alzheimers.org.uk.
Interested? To apply for this role please click on the 'Apply' button at the bottom of the page.
You’ll be great for the role if you:
- You want to enable people using our service access the right support.
- You have good verbal communication and listening skills, particularly on the telephone.
- You are perceptive and able to demonstrate empathy with others.
- You are flexible, willing to learn and enjoy being part of a team.
- You are over the age of 18.
Telephone Support Volunteer- Grimsby in Brighton employer: AlzheimersSociety
Joining our team as a Telephone Support Volunteer in Grimsby offers you the chance to make a meaningful impact in the lives of those affected by dementia. We pride ourselves on fostering a supportive work culture that values empathy and teamwork, providing comprehensive training and flexible hours to accommodate your schedule. With opportunities for personal growth and the satisfaction of helping others, this role is perfect for those looking to contribute positively to their community.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Support Volunteer- Grimsby in Brighton
✨Tip Number 1
Get to know the organisation! Research Alzheimer’s Society and understand their mission. This will help you connect better during your conversations and show that you’re genuinely interested in supporting those affected by dementia.
✨Tip Number 2
Practice your telephone skills! Grab a friend or family member and do some mock calls. This will help you feel more confident and improve your listening skills, which are crucial for this role.
✨Tip Number 3
Be ready to share your own experiences! If you have any personal stories related to dementia or support, don’t hesitate to mention them. It can create a connection and show your empathy towards those you’ll be helping.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in. Plus, it shows you’re tech-savvy, which is a big plus for this role. Don’t miss out on the chance to make a difference!
We think you need these skills to ace Telephone Support Volunteer- Grimsby in Brighton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about supporting those affected by dementia and are eager to make a difference.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous volunteer work or roles where you've used your communication skills, especially over the phone.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your application is easy to read. This will help us understand your qualifications quickly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Just click on the 'Apply' button at the bottom of the page.
How to prepare for a job interview at AlzheimersSociety
✨Know Your Role
Before the interview, make sure you understand what being a Telephone Support Volunteer entails. Familiarise yourself with the challenges faced by people living with dementia and think about how your skills can help them. This will show your genuine interest in the role.
✨Practice Active Listening
Since this role heavily relies on communication over the phone, practice your active listening skills. During the interview, demonstrate that you can listen attentively and respond thoughtfully. This will highlight your ability to connect with those who may be feeling vulnerable.
✨Show Empathy
Empathy is key in this role. Prepare examples from your past experiences where you've shown understanding and compassion towards others. This will help the interviewers see that you have the right mindset for supporting individuals affected by dementia.
✨Be Tech-Savvy
As you'll be using a computerised record system, brush up on your IT skills before the interview. Be ready to discuss your experience with technology and how you can quickly adapt to new systems. This will reassure them that you can handle the administrative side of the role.
