At a Glance
- Tasks: Provide vital support over the phone to those affected by dementia.
- Company: Join the UK's leading dementia charity, Alzheimer's Society.
- Benefits: Gain valuable experience, training, and make a real difference in your community.
- Other info: Flexible volunteering role with ongoing support and training provided.
- Why this job: Help people during challenging times and connect them to essential services.
- Qualifications: Good communication skills and a willingness to learn; no experience needed.
Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia? As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.
This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). We require volunteers to undertake telephone calls to support those people living with dementia on a weekly basis, ideally living within Telford and Shropshire areas. No previous experience necessary as training and ongoing support will be given. This is an opportunity to support those living with dementia within our community.
You’ll be great for the role if you:
- You want to enable people using our service access the right support.
- You have good verbal communication and listening skills, particularly on the telephone.
- You are perceptive and able to demonstrate empathy with others.
- You are flexible, willing to learn and enjoy being part of a team.
- You are over the age of 18.
If you find completing online applications difficult, please don't let this stop you from applying. Please call or email us and we can support you with the application process. You can contact the Volunteering Recruitment Team by emailing [email protected] or call on 0300 222 5706.
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Telephone Support Volunteer - Telford and Shropshire employer: Alzheimers Society
Alzheimer's Society is an exceptional employer, offering a supportive and compassionate work culture where volunteers can make a meaningful impact in the lives of those affected by dementia. Located in Telford and Shropshire, this role provides comprehensive training and ongoing support, fostering personal growth and development while connecting with a community in need. Join us to be part of a dedicated team that values empathy, flexibility, and the importance of every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Support Volunteer - Telford and Shropshire
✨Tip Number 1
Get to know the organisation! Research Alzheimer's Society and understand their mission. This will help you connect better during your calls and show that you're genuinely interested in supporting those affected by dementia.
✨Tip Number 2
Practice your listening skills! Since you'll be on the phone a lot, try role-playing with friends or family. This will help you become more comfortable and effective in providing the support people need.
✨Tip Number 3
Be yourself! Authenticity goes a long way when connecting with others. Share your own experiences if relevant, as it can help build trust and rapport with those you're supporting.
✨Tip Number 4
Don’t hesitate to reach out for help! If you find any part of the application process tricky, just give us a shout. We're here to support you every step of the way, so don’t let anything hold you back from applying!
We think you need these skills to ace Telephone Support Volunteer - Telford and Shropshire
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and why you’re passionate about supporting those affected by dementia.
Tailor Your Application:Make sure to highlight your interpersonal skills and any relevant experiences that show your empathy and understanding. We’re looking for volunteers who can connect with people, so showcase how you can do that!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and avoid jargon. This helps us understand your points quickly and makes it easier for us to see how you fit the role.
Apply Through Our Website:Don’t forget to hit that 'Apply' button at the bottom of the page! Applying through our website is the best way to ensure your application gets to us directly. If you need help, just reach out—we're here for you!
How to prepare for a job interview at Alzheimers Society
✨Know Your Stuff
Before the interview, take some time to research Alzheimer's Society and their mission. Understand the challenges faced by people living with dementia and the support services available. This knowledge will help you demonstrate your genuine interest in the role and show that you're ready to make a difference.
✨Practice Active Listening
Since this role involves providing support over the phone, practice your active listening skills. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully. This will not only showcase your communication skills but also your ability to empathise with others.
✨Show Your Empathy
Be prepared to discuss scenarios where you've shown empathy or helped someone in need. Share personal experiences that highlight your interpersonal skills and your understanding of the emotional aspects of supporting individuals affected by dementia.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the training and ongoing support provided. This shows your eagerness to learn and grow in the role. It also gives you a chance to clarify any doubts you might have about the position or the organisation.
