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- Tasks: Provide vital telephone support to individuals affected by dementia.
- Company: Join the Alzheimer's Society, dedicated to transforming lives impacted by dementia.
- Benefits: Flexible home-based role with a commitment of just three hours per week.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Good verbal communication, empathy, and a willingness to learn.
- Other info: Informal interviews on 8th and 9th October; support available for application process.
Overview
About The Role: Do you want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia? As a Telephone Support Volunteer, you will help people living with dementia or worried about memory connect to available support and services. You will provide a service tailored to a person’s needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring we keep in touch when they need support. This is a flexible, home-based role with an expected commitment of around half a day / three hours per week. You will make 6-monthly follow-up calls across the Lancashire and South Cumbria area and ideally commit to the role for a minimum of 12 months. Informal interviews will take place on Wednesday 8th October and Thursday 9th.
Responsibilities
- Provide telephone-based support and information tailored to individual needs.
- Make 6-monthly follow-up calls to people using our services in the Lancashire and South Cumbria area.
- Maintain contact with people at times when they need support and be a key point of contact for our services.
- Work flexibly from home and contribute as part of a team.
Qualifications
- You have good verbal communication and listening skills, particularly on the telephone.
- You are perceptive and able to demonstrate empathy with others.
- You are flexible, willing to learn and enjoy being part of a team.
- You are over the age of 18.
Application Support
If you find completing online applications difficult, please don’t let this stop you from applying. Please call or email us and we can support you with the application process. You can contact the Volunteering Recruitment Team by emailing volunteering@alzheimers.org.uk or calling 0300 222 5706.
About Alzheimer\’s Society
Alzheimer\’s Society is here for everyone affected by dementia. By 2025, an estimated 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends will be affected. Dementia is a complex condition, and there’s no one-size-fits-all solution, but until we find a cure, our aim is to transform lives today.
We do this by:
- Providing flexible support services so that people with dementia, their carers and loved ones can access expert advice and guidance, support through challenging days, and a safe space to turn when they need it.
- Being a force for change — using research and influencing to push for breakthroughs that will change the lives of people affected by dementia now and in future.
Our Values
- Determined to make a difference: We’re passionate, focused and we make a lasting impact for people affected by dementia.
- Trusted expert: We’re listening, we’re learning and we use experience and evidence.
- Better together: We’re open, we combine our strengths and we achieve more together.
- Compassionate: We’re kind, we’re honest and we don’t shy away from challenges.
Equality and Inclusion
Alzheimer\’s Society is committed to equal opportunities. We embrace diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. This includes barrier-free recruitment processes and making reasonable adjustments for people with disabilities or long-term conditions.
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Telephone Support Volunteer- HOME-BASED employer: Alzheimers Society
Contact Detail:
Alzheimers Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Support Volunteer- HOME-BASED
✨Tip Number 1
Get to know the organisation! Research Alzheimer’s Society and understand their mission. This will help you connect your personal values with theirs during conversations, showing that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your telephone skills! Since this role is all about providing support over the phone, try role-playing with friends or family. This will help you feel more comfortable and confident when speaking with people affected by dementia.
✨Tip Number 3
Be ready to share your experiences! Think about times when you've shown empathy or helped someone in need. These stories can really resonate during informal interviews and show how you fit into the team.
✨Tip Number 4
Don’t hesitate to reach out for help! If you find any part of the application process tricky, remember we’re here for you. Contact the Volunteering Recruitment Team for support – they’re just an email or call away!
We think you need these skills to ace Telephone Support Volunteer- HOME-BASED
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention your interpersonal skills and any relevant experience you have in supporting others, especially those affected by dementia.
Show Your Empathy: In your written application, let your compassionate side shine through. Share examples of how you've demonstrated empathy in past roles or situations, as this is key for a Telephone Support Volunteer.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to see why you’d be a great fit for the role. Remember, we want to understand your passion and commitment quickly!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us without any hiccups, and we’re excited to hear from you!
How to prepare for a job interview at Alzheimers Society
✨Know Your Role
Before the interview, make sure you understand what being a Telephone Support Volunteer entails. Familiarise yourself with the responsibilities and how your interpersonal skills can help those affected by dementia. This will show your genuine interest in the role.
✨Show Empathy
During the interview, demonstrate your ability to empathise with others. Share examples from your past experiences where you've provided support or comfort to someone in need. This is crucial for a role that requires understanding and compassion.
✨Practice Active Listening
Since this role involves a lot of telephone communication, practice active listening skills. During the interview, ensure you listen carefully to the questions asked and respond thoughtfully. This will highlight your communication skills and your ability to connect with others.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the training process, team dynamics, or how success is measured in the role. Asking insightful questions shows your enthusiasm and commitment to the position.