At a Glance
- Tasks: Create amazing supporter journeys for event participants and enhance their experience.
- Company: Join the UK's leading dementia charity making a real difference.
- Benefits: Flexible home-based role with occasional travel and a supportive team environment.
- Other info: Opportunity to work collaboratively and grow within a meaningful organisation.
- Why this job: Help shape unforgettable experiences while supporting a vital cause.
- Qualifications: Experience in supporter experience and multi-channel communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you have an understanding of supporter experience and the role of stewardship, with experience in developing and delivering multi-channel supporter journeys? Would you like to help ensure that we are delivering the best possible experience for our participants?
About the role
We are recruiting for a Participant Experience Officer to join on a full-time basis, working 35 hours per week on a fixed-term contract for 12 months. This is a home-based role, with occasional travel required for in-person team meetings and events. As Participant Experience Officer you will work across the Events team, supporting the strategic planning, development and implementation of our Event participants supporter journeys. This includes working on a wide range of activities such as Memory Walk, Trek26 and third party runs and challenges.
In this role you will both advise on and directly implement multi-channel communications journeys, from the point of registration through to event day and beyond. This will include working with internal and external stakeholders to coordinate owned and paid stewardship channels, such as email, mail, social media, SMS and phone. You will also support the testing and evaluation of stewardship across Events, ensuring continual development of our participant experience and that we are delivering the best possible experience for our participants, leading to continued engagement and lifetime value.
About you
Joining us, you'll have experience of supporter experience within the not-for-profit sector, and a good understanding of the role of stewardship, with experience of developing and delivering multi-channel supporter journeys. You'll be a good communicator with the ability to work collaboratively, influence and inform others. Crucially, you'll be able to manage a range of complex projects, meet deadlines and use problem-solving to implement solutions. You'll also be able to interpret complex data and make recommendations based on analysis.
What you'll focus on:
- Working with the Senior Participant Experience Manager, Participant Experience Manager and other Participant Experience Officers to oversee the supporter experience of all event participants.
- Working collaboratively with other teams, including Event Leads, Omnichannel, Data Analysis, Digital Engagement, Supporter Care and Regional Engagement to develop and maintain the best supporter experience.
- Contributing to the planning and development of event participant and volunteer stewardship journeys and deliver areas of responsibility.
- Leading and advising on the implementation of stewardship communications across a range of channels, including mail, email, SMS, social media and phone.
- Managing relationships with external agencies (including fulfilment houses) to ensure best value and optimum levels of service at all times.
- Developing robust data analysis and testing processes across events stewardship campaigns.
- Analysing the progress and impact of our supporter experiences, providing support to live campaigns and feeding into event evaluations with recommendations.
About Alzheimer's Society - who are we and what's our mission?
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be. Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. Our commitment to Equity, Diversity, Inclusion.
Participant Experience Officer in Surrey employer: Alzheimers Society
Alzheimer's Society is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of those affected by dementia. As a home-based Participant Experience Officer, you will benefit from flexible working arrangements, opportunities for professional growth, and the chance to collaborate with passionate colleagues dedicated to delivering outstanding supporter experiences. Join us in our mission to create a world where dementia no longer devastates lives, and be part of a team that values your contributions and fosters your development.
StudySmarter Expert Advice🤫
We think this is how you could land Participant Experience Officer in Surrey
✨Tip Number 1
Get to know the company inside out! Research Alzheimer's Society and understand their mission, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in contributing to their cause.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn and ask them about their experiences. This can give you insider knowledge and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for those interviews by practising common questions related to supporter experience and multi-channel communications. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant skills and experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at Alzheimer's Society.
We think you need these skills to ace Participant Experience Officer in Surrey
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about enhancing participant experiences and supporting our mission at Alzheimer's Society.
Tailor Your Experience:Make sure to highlight your relevant experience in supporter journeys and stewardship. We’re looking for specific examples that demonstrate your skills in developing multi-channel communications, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Participant Experience Officer role.
How to prepare for a job interview at Alzheimers Society
✨Know Your Supporter Experience
Make sure you understand the ins and outs of supporter experience and stewardship. Brush up on your knowledge about multi-channel supporter journeys, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Communication Skills
As a Participant Experience Officer, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully collaborated with teams or influenced others in past roles to highlight your communication prowess.
✨Demonstrate Project Management Abilities
Be ready to discuss your experience managing complex projects. Think of specific instances where you met deadlines and solved problems, as this will show your ability to handle the responsibilities of the role.
✨Analyse Data Like a Pro
Since data analysis is key in this role, come prepared with examples of how you've interpreted complex data and made recommendations based on your findings. This will help you stand out as someone who can contribute to continual development in participant experience.
