At a Glance
- Tasks: Support fundraising efforts by processing donations and responding to enquiries with empathy.
- Company: Join the UK's leading dementia charity making a real difference every day.
- Benefits: Enjoy a supportive environment, work-life balance, and opportunities for personal growth.
- Other info: Inclusive workplace encouraging diverse applicants and offering career development opportunities.
- Why this job: Be part of a team that helps people affected by dementia and creates positive experiences.
- Qualifications: Strong IT skills, financial processing experience, and excellent communication abilities.
The predicted salary is between 30000 - 40000 € per year.
About The Role
Please note this is a full-time, office-based role. Every day at Alzheimer's Society, people affected by dementia turn to us for support, guidance and hope. As the UK's leading dementia charity, we provide information and support, fund research, improve care, and campaign for lasting change.
Do you enjoy helping people? Are you someone who takes pride in delivering great support and keeping things organised? If so, this could be the role for you. Behind every donation and fundraising event is a team of people working together to make a difference. As a Fundraising Support Administrator, you will play an important part in helping us support our fundraisers, volunteers and supporters.
You will join our Supporter Experience and Optimisation Team and work closely with the Fundraising Support Team Leaders. From processing donations and responding to enquiries, to resolving concerns with empathy and care, your work will help create a positive experience for everyone who connects with us. This is a varied and rewarding role for someone who enjoys problem solving, teamwork and working in a fast-moving environment where no two days are the same.
What you'll be doing
In this role, you will help keep our fundraising support activities running smoothly while delivering a positive experience for supporters, staff and volunteers. You will:
- Process donations, complete financial administration and maintain accurate records
- Respond to enquiries from supporters and colleagues in a professional and helpful way
- Resolve complaints sensitively and help people feel listened to and supported
- Support projects, team improvements and day-to-day administrative tasks
- Organise and prioritise your workload while working collaboratively with colleagues across the organisation
About you
We are looking for someone who enjoys helping others and is motivated by delivering high quality work and support. You will be a positive and supportive team member with a genuine commitment to providing a great experience for supporters, staff and volunteers.
Are you organised and detail-focused? Can you communicate clearly and build positive relationships with a wide range of people? Are you comfortable managing different priorities and working independently when needed?
To succeed in this role, you will bring:
- Strong IT skills and confidence using databases and Microsoft Office applications
- Experience of financial processing, including cash handling and reconciliation
- Excellent communication, organisation and timekeeping skills
- The ability to manage projects, prioritise workloads and work independently
- A proactive, inclusive and solution-focused approach with strong attention to detail
At Alzheimer's Society, our people make a real difference every day. In return, we offer a supportive and inclusive environment, opportunities to learn and develop, and a range of benefits that support wellbeing and work-life balance.
If you're excited about this role but your experience does not match every requirement, we would still love to hear from you.
Interviews are provisionally planned to take place face to face during the week commencing 8th June.
About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.
Please also contact Alzheimer's Society Talent Acquisition Team via for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
Fundraising Support Administrator in Plymouth employer: Alzheimers Society
At Alzheimer's Society, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of those affected by dementia. Our supportive and inclusive work culture fosters personal and professional growth, offering employees numerous opportunities for development while maintaining a strong work-life balance. Located in the heart of the UK, our team enjoys a collaborative environment where every contribution is valued, and together, we strive to create a world where dementia no longer devastates lives.
StudySmarter Expert Advice🤫
We think this is how you could land Fundraising Support Administrator in Plymouth
✨Tip Number 1
Get to know the organisation! Research Alzheimer's Society and understand their mission. This will help you connect your passion for helping others with their goals during interviews.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with supporters and colleagues, being clear and empathetic in your responses is key. Role-play common scenarios with a friend to build confidence.
✨Tip Number 3
Showcase your organisational skills. Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to prioritise and keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Alzheimer's Society.
We think you need these skills to ace Fundraising Support Administrator in Plymouth
Some tips for your application 🫡
Show Your Passion for Helping Others:In your application, let us see your genuine enthusiasm for supporting people. Share experiences where you've made a difference, whether in a professional or personal setting. We love to hear about your commitment to making a positive impact!
Be Organised and Detail-Focused:Since this role involves a lot of administration, highlight your organisational skills. Mention any tools or methods you use to keep track of tasks and ensure accuracy. We appreciate candidates who can juggle multiple priorities with ease!
Communicate Clearly:Your ability to communicate effectively is key in this role. Use your application to demonstrate how you build relationships and resolve issues. Whether it's through examples of teamwork or customer service, show us you can connect with a variety of people.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on the opportunity to join our amazing team!
How to prepare for a job interview at Alzheimers Society
✨Know the Mission
Before your interview, take some time to understand Alzheimer's Society's mission and values. Familiarise yourself with their work in supporting people affected by dementia. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Fundraising Support Administrator, organisation is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure everything runs smoothly.
✨Demonstrate Empathy and Communication
This role involves interacting with supporters and volunteers, so it's crucial to showcase your communication skills. Think of instances where you've resolved complaints or helped someone feel supported. Practice articulating these experiences clearly and positively.
✨Prepare for Financial Questions
Since the role includes financial processing, brush up on your knowledge of cash handling and reconciliation. Be prepared to discuss your experience with financial administration and any relevant software you've used. This will demonstrate your confidence in handling the financial aspects of the job.
