Online Communities Team Leader

Do you believe in the power of digital spaces to break down barriers and provide life‑changing support? We are excited to be recruiting two Online Communities Team Leaders to contribute to the effective coordination and delivery of our Dementia Support Forum and other online communities. These invaluable services are available 24/7 and offer vital peer support for people affected by dementia, helping them connect, share experiences, and access help when they need it most, regardless of location or circumstance.

As part of our Universal Services team, you will work closely together to oversee day‑to‑day operations, lead a small team of Assistants and Officers, and ensure our online communities are safe, inclusive, and responsive to user needs. You will play an active role in safeguarding, moderation and service quality, and support the Online Communities Manager to implement service plans and contribute to continuous improvement.

Our roles is a shared leadership model, with both Team Leaders playing a key role in maintaining service standards, supporting team wellbeing, and driving service improvements. We see the successful individual being someone who thrives in a digital environment, confident leading others, and is committed to inclusion, wellbeing, and user‑centred service delivery.

You’ll exemplify our values: Determined to make a difference, a Trusted Expert, who works Better Together and shows true Compassion and bring:

• Experience managing or supporting a team in a digital or service delivery environment.
• Confidence in coaching, motivating, and supporting team wellbeing.
• Strong understanding of safeguarding principles and experience responding to concerns.
• Experience using data and insight to inform decisions and monitor performance.
• Strong IT skills and confidence using digital tools, including Microsoft 365.
• Excellent communication skills and a calm, empathetic approach under pressure.
• Commitment to inclusion, equity, and continuous improvement.

Please note this is a fully remote, home‑based role with a 5 out of 7 working pattern, which may include some weekend shifts to support service coverage. Interviews will be held virtually 9th and 10th December over MS Teams.

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under‑represented at Alzheimer’s Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer’s Society.

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer’s Society Talent Acquisition Team for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you’re considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours’ notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Our employees work hard every day to make a true difference in people’s lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer’s Society.