At a Glance
- Tasks: Support and enhance participant experiences through multi-channel communication strategies.
- Company: Join the UK's leading dementia charity making a real difference.
- Benefits: Flexible home-based role with occasional travel and a supportive team environment.
- Other info: Opportunity for personal growth and to work on meaningful projects.
- Why this job: Be part of a mission-driven organisation that impacts lives and supports vital research.
- Qualifications: Experience in supporter journeys and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Do you have an understanding of supporter experience and the role of stewardship, with experience in developing and delivering multi-channel supporter journeys? Would you like to help ensure that we are delivering the best possible experience for our participants?
About the role
We are recruiting for a Participant Experience Officer to join on a full-time basis, working 35 hours per week on a fixed-term contract for 12 months. This is a home-based role, with occasional travel required for in-person team meetings and events.
As Participant Experience Officer you will work across the Events team, supporting the strategic planning, development and implementation of our Event participants supporter journeys. This includes working on a wide range of activities such as Memory Walk, Trek26 and third party runs and challenges. In this role you will both advise on and directly implement multi-channel communications journeys, from the point of registration through to event day and beyond. This will include working with internal and external stakeholders to coordinate owned and paid stewardship channels, such as email, mail, social media, SMS and phone. You will also support the testing and evaluation of stewardship across Events, ensuring continual development of our participant experience and that we are delivering the best possible experience for our participants, leading to continued engagement and lifetime value.
About you
Joining us, you'll have experience of supporter experience within the not-for-profit sector, and a good understanding of the role of stewardship, with experience of developing and delivering multi-channel supporter journeys. You'll be a good communicator with the ability to work collaboratively, influence and inform others. Crucially, you'll be able to manage a range of complex projects, meet deadlines and use problem-solving to implement solutions. You'll also be able to interpret complex data and make recommendations based on analysis.
What you'll focus on:
- Working with the Senior Participant Experience Manager, Participant Experience Manager and other Participant Experience Officers to oversee the supporter experience of all event participants.
- Working collaboratively with other teams, including Event Leads, Omnichannel, Data Analysis, Digital Engagement, Supporter Care and Regional Engagement to develop and maintain the best supporter experience.
- Contributing to the planning and development of event participant and volunteer stewardship journeys and deliver areas of responsibility.
- Leading and advising on the implementation of stewardship communications across a range of channels, including mail, email, SMS, social media and phone.
- Managing relationships with external agencies (including fulfilment houses) to ensure best value and optimum levels of service at all times.
- Developing robust data analysis and testing processes across events stewardship campaigns.
- Analysing the progress and impact of our supporter experiences, providing support to live campaigns and feeding into event evaluations with recommendations.
About Alzheimer's Society - who are we and what's our mission?
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be. Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. Our commitment to Equity, Diversity, Inclusion.
Participant Experience Officer in Milton Keynes employer: Alzheimers Society
At Alzheimer's Society, we pride ourselves on being an exceptional employer that values the contributions of our team members in making a real difference in the lives of those affected by dementia. Our home-based Participant Experience Officer role offers flexibility, a collaborative work culture, and opportunities for professional growth, all while working towards a meaningful mission. Join us to be part of a supportive environment that champions equity, diversity, and inclusion, ensuring that every voice is heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Participant Experience Officer in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research Alzheimer's Society and understand their mission, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in contributing to their cause.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, join relevant groups, and engage in discussions about supporter experience. This can give you insider insights and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role of Participant Experience Officer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Participant Experience Officer in Milton Keynes
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about enhancing participant experiences and supporting our mission at Alzheimer's Society.
Tailor Your Experience:Make sure to highlight your relevant experience in supporter journeys and stewardship. We’re looking for specific examples that demonstrate your skills in managing multi-channel communications and working collaboratively with teams.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and how they align with the Participant Experience Officer role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Alzheimers Society
✨Know Your Supporter Experience
Make sure you understand the ins and outs of supporter experience and stewardship. Brush up on your knowledge of multi-channel supporter journeys, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Communication Skills
As a Participant Experience Officer, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've influenced and informed others in past roles, and be ready to discuss your collaborative approach.
✨Demonstrate Project Management Prowess
Be prepared to talk about your experience managing complex projects. Highlight specific instances where you met deadlines and solved problems, showcasing your ability to handle multiple responsibilities simultaneously.
✨Data Analysis is Key
Since interpreting complex data is part of the role, come equipped with examples of how you've used data analysis to make recommendations in previous positions. This will show your analytical skills and your commitment to improving participant experiences.
