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- Tasks: Help create amazing supporter journeys and manage automated communications.
- Company: Join Alzheimer's Society, the UK's leading dementia charity.
- Benefits: Enjoy 27 days leave, flexible working, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in task management, customer journeys, and data analysis required.
- Other info: Home-based role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Could you help us to understand our supporters better and build and maintain supporter journeys that provide an excellent experience? Are you able to manage tasks and prioritise effectively to deliver projects or pieces of work within a set deadline?
We are recruiting for a Supporter Selections & Automation Executive to join on a full-time basis, working 35 hours per week. This is a home-based role on a permanent contract.
As Supporter Selections & Automations Executive you will work alongside two Supporter Selections Analysts to deliver targeted automations for our supporter communications. You will work closely with our Supporter Selections Manager and Journeys Manager to plan, build and maintain supporter journeys that provide an excellent supporter experience to retain and grow our audiences.
You will play a crucial role in deepening stakeholders' understanding of our supporters. You will draw on campaign results, data models and other sources of insight to enable colleagues to test hypotheses and innovate in order to drive satisfaction, loyalty, and sustainable growth across Alzheimer's Society's audiences.
In this role, you will be an active and valued member of the Omnichannel Team, supporting with the delivery of scheduled and ad hoc selections to enable delivery of the communications plan, whilst being part of the drive to put the supporter at the heart of everything we do.
About you: Joining us, you will have experience of using good task management and prioritisation skills to deliver projects or pieces of work within a set deadline. You will have an understanding of customer journeys and automation, with experience of planning and building customer stewardship journeys and automations using Apteco Faststats, Apteco PeopleStage or similar systems.
Crucially, you will be skilled in using Excel to manipulate, manage and analyse data, in addition to experience using large contact management databases and database selections. You will also be able to work in collaboration with others across the organisation, at all levels, to support decision-making for data selections.
What you will focus on:
- Leading on the delivery of automated communications through Apteco Faststats and PeopleStage, working closely with our agency partners and internal stakeholders.
- Collaborating with the Journeys Manager on planning and documenting supporter journeys to ensure visibility of the supporter experience.
- Working with the Campaign Reporting & Optimisation Manager on rolling reviews of existing journeys to continually improve the automation & experience.
- Supporting the Selections Team to deliver planned and ad hoc targeted data selections for direct mail, telephone, email, SMS, and social media channels using Apteco FastStats.
- Using insight, data and model scores to improve and enhance audiences and personalisation across selections and automations.
- Working alongside our Apteco partner to highlight process improvements to continuously refine and strengthen our processes for selections & automations.
About Alzheimer's Society - who are we and what’s our mission? Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer's Society, we are the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be. Together with our supporters, we are working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging: We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process: We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we are happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours notice). Some roles may require a DBS check as part of our safer recruitment commitment.
Thinking about using AI during the recruitment process? We know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you: At Alzheimer's Society, we value our people and take a total reward approach to pay and benefits. You will enjoy a generous double-matched pension scheme, 27 days annual leave (plus bank holidays and wellbeing days), and access to a free HealthShield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.
Supporter Selections & Automation Executive in Luton employer: Alzheimers Society
Contact Detail:
Alzheimers Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Selections & Automation Executive in Luton
✨Tip Number 1
Get to know the company inside out! Research Alzheimer’s Society, their mission, and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to supporter journeys and automation. Think about how your skills with tools like Apteco Faststats can enhance their processes and be ready to share specific examples.
✨Tip Number 3
Don’t forget to ask questions! Show your enthusiasm by preparing thoughtful questions about the role and the team. This not only demonstrates your interest but also helps you gauge if the company culture is a good fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Alzheimer’s Society family. Let’s get you that job!
We think you need these skills to ace Supporter Selections & Automation Executive in Luton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about improving supporter experiences and how that aligns with our mission at Alzheimer's Society.
Tailor Your Experience: Make sure to highlight your relevant experience in task management, automation, and data analysis. We’re looking for specific examples that demonstrate your skills in these areas, so don’t hold back!
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique perspective and experiences that make you a great fit for our team.
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Alzheimers Society
✨Know Your Supporter Journeys
Before the interview, make sure you understand what supporter journeys are and how they impact the overall experience. Familiarise yourself with the concepts of customer stewardship and automation, especially in relation to Apteco Faststats and PeopleStage. This will show that you're not just interested in the role but also passionate about enhancing supporter experiences.
✨Showcase Your Data Skills
Since this role involves a lot of data manipulation and analysis, be prepared to discuss your experience with Excel and large contact management databases. Bring examples of how you've used data to drive decisions or improve processes in previous roles. This will demonstrate your analytical skills and your ability to work with data effectively.
✨Prioritisation is Key
The job requires excellent task management and prioritisation skills. Think of specific instances where you've successfully managed multiple projects or deadlines. Be ready to explain your approach to prioritising tasks and how you ensure timely delivery without compromising quality.
✨Collaborate and Communicate
This role involves working closely with various teams, so highlight your collaboration skills. Prepare to discuss how you've worked with different stakeholders in the past, particularly in terms of planning and executing projects. Emphasising your ability to communicate effectively will show that you're a team player who can contribute positively to the Omnichannel Team.