At a Glance
- Tasks: Support individuals affected by dementia in appealing NHS Continuing Healthcare decisions via phone and email.
- Company: Join the UK's leading dementia charity, making a real difference in people's lives.
- Benefits: Gain valuable experience, receive full training, and work flexibly from home.
- Other info: Flexible commitment of 2-4 hours per week with excellent support throughout your volunteering journey.
- Why this job: Empower those facing dementia challenges and help them navigate the appeals process.
- Qualifications: Knowledge of NHS CHC National Framework, strong communication skills, and empathy.
If you have knowledge of the NHS Continuing Healthcare National Framework and the appeals process, then we’d love to hear from you. As an NHS Continuing Healthcare Volunteer, you’ll use your knowledge of the framework to support people affected by dementia with their appeal over telephone and email, giving them the confidence to challenge decisions. You’ll provide a comprehensive support service, gathering and recording information from the client, helping them identify the necessary documentation and evidence and providing encouragement to attend the appeal.
The challenge of successfully appealing decisions not to award Continuing Healthcare can be overwhelming, but in this role you’ll have the opportunity to empower people affected by dementia during this process and make a huge difference to their dementia journey. This is a remote, home-based role with an expected commitment of 2-4 hours per week. You will need access to a laptop and the internet. Full training will be given.
You’ll be great for the role if:
- You can provide support, guidance and empathy to people who are dealing with difficult issues.
- You have good knowledge of the NHS CHC National Framework and the appeals process.
- You have effective verbal communication and listening skills and are confident using IT.
- You are over the age of 18.
If you find completing online applications difficult, please don't let this stop you from applying. Please call or email us and we can support you with the application process. You can contact the Volunteering Recruitment Team by emailing volunteering@alzheimers.org.uk or call on 0300 222 5706.
This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, please contact volunteering@alzheimers.org.uk.
About Alzheimer's Society: Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we're working towards a world where dementia no longer devastates lives.
NHS Continuing Healthcare Appeals Support Volunteer- Home- based in London employer: Alzheimers Society
Alzheimer's Society is an exceptional employer, offering a meaningful opportunity to make a significant impact in the lives of those affected by dementia. With a strong commitment to employee growth and comprehensive training, volunteers can develop their skills while working in a supportive and empathetic environment. This home-based role provides flexibility, allowing you to contribute to a vital cause from the comfort of your own home, making it an ideal choice for those seeking rewarding volunteer work.
