At a Glance
- Tasks: Support IT service delivery and improve user experience for colleagues at Alzheimer’s Society.
- Company: Join a compassionate team dedicated to making a difference in the lives of those affected by dementia.
- Benefits: Flexible working, strong work-life balance, and opportunities for personal and professional growth.
- Other info: We value diversity and encourage applications from under-represented groups.
- Why this job: Be at the heart of IT operations and help enhance digital services that support vital community work.
- Qualifications: Experience in IT Service Management and knowledge of ITIL principles are essential.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
At Alzheimer’s Society, we are here for everyone affected by dementia. We provide help and hope to people living with dementia today, while campaigning to create lasting change for the future. Technology plays a vital role in enabling our mission. As Service Delivery Analyst, you will join our Technology team and help ensure our digital services are reliable, effective and continuously improving - enabling colleagues across the Society to deliver the best possible support for the people we serve.
This is an exciting opportunity for someone who enjoys working at the heart of IT operations, combining service management, stakeholder engagement, problem-solving and continuous improvement. You will play a key role in helping colleagues access the technology they need by supporting day‑to‑day service delivery, improving service performance, and ensuring users receive timely, clear and effective support.
Working closely with colleagues, end users, technology teams and managed service providers (MSPs), you will help maintain high‑quality IT services across the organisation. You will support incident and request management, maintain accurate service information, coordinate communications, contribute to change activities and identify opportunities to improve the user experience. You will help ensure our services are delivered consistently, securely and in line with agreed standards, while building positive relationships and providing a responsive, compassionate service to colleagues across Alzheimer’s Society.
About you
- Experience working within an IT Service Management (ITSM) environment.
- Knowledge of ITIL principles, including Incident, Change, Request Fulfilment and Continual Service Improvement.
- Experience using ServiceNow or a similar ITSM platform.
- Strong attention to detail and experience maintaining accurate service records and data.
- Experience working with suppliers, vendors or managed service providers.
- Organisational skills and the ability to manage multiple priorities.
- Experience producing reports, dashboards or analysing service performance data.
- Ability to communicate clearly and confidently with stakeholders at all levels.
- A proactive approach to identifying problems and improving services.
- A customer‑focused mindset and commitment to improving colleague experience.
Key Responsibilities
- Support the management and progression of incidents, service requests, reasonable adjustments and purchasing requests through to resolution.
- Act as a point of escalation for user queries, ensuring issues are resolved quickly or directed to the appropriate teams.
- Maintain accurate and up‑to‑date records across ServiceNow, including incidents, requests, changes and configuration items.
- Assist with backlog management, prioritisation and service record housekeeping.
- Ensure service data remains reliable, complete and useful for reporting and decision‑making.
- Support stakeholder updates and ensure colleagues understand service impacts and changes.
- Create user guidance and communications materials that are clear and accessible.
- Support service requests, purchasing activities and issue resolution across supplier boundaries.
- Produce and maintain service reports, dashboards and performance insights.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under‑represented at Alzheimer’s Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer’s Society. Our Equity, Diversity and Inclusion Strategy and internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Benefits
Our employees work hard every day to make a true difference in people’s lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer’s Society.
IT Service Delivery Analyst in London employer: Alzheimers Society
At Alzheimer’s Society, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of those affected by dementia. Our inclusive work culture fosters collaboration and innovation, while our commitment to employee development ensures that you have access to various learning programmes to help you grow your career. With a strong focus on work-life balance and agile working options, joining our Technology team as an IT Service Delivery Analyst means becoming part of a compassionate organisation that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Alzheimers Society values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Alzheimers Society might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Alzheimers Society!
✨Direct Apply to Alzheimers Society
Let's not forget to apply directly through the Alzheimers Society website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Alzheimers Society.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Alzheimers Society. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Alzheimers Society
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
