Digital Planning Specialist in Hull

A supporter opens an email at a moment they are looking to understand why Dementia is the UK's biggest killer, and how together we can beat dementia through fundraising, research, and campaigning activities. We are here for everyone affected by dementia. Some of us are volunteers, some are employees, but we are all working towards the same goal: making life better for people affected by dementia.

We are also committed to building a team where everyone feels welcome and able to be themselves. As part of our Omnichannel Team, you will help shape how we connect with people through email and SMS by creating personalised, supporter-focused communications and journeys. You will work closely with colleagues across the organisation, not just delivering great campaigns, but helping others feel confident and supported in doing the same.

You will create and deliver email and SMS campaigns that clearly communicate that Dementia is the UK's biggest killer and the solutions we offer, in a thoughtful and genuinely helpful way to the people receiving them. You will also develop and manage content calendars, helping to ensure our communications are joined up, relevant and aligned with what matters most to our supporters.

Part of your role will involve building and improving automated journeys and integrations, helping to create smoother, more personalised experiences. You will spend time looking at performance data, running tests and using what you learn to keep improving how we communicate. You will also be a go-to person for our email and SMS platforms, sharing your knowledge, answering questions and helping others develop their skills.

You have experience with email marketing, planning, designing, building, and testing campaigns. You enjoy putting together content calendars that reflect your organisation's priorities and vision. You have experience training teams on how to use an ESP, and you are comfortable giving honest and supportive feedback based on best practice and evidence that helps others grow and shine. You like exploring data to see what’s working, what could improve, and how to make things even better. You love working with people, building positive, collaborative relationships, and celebrating team wins.

The work you do will help people feel informed, supported and less alone at times when it really matters. If you want to use your skills in a way that has real impact, and be part of a team that values ambition, kindness, collaboration and inclusion, we would love to hear from you.

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy, along with our internal employee forum and Employee Lived Experience network groups, help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team for application support or any adjustments you might need.

We recognise the benefits of AI, but if you are considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We are committed to safer recruitment and ensuring the welfare of those we work with; due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level.

We are proud to support our employees with a range of benefits, recognition and many options for working agilely, all contributing to a strong work-life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.